[OpenSIPS-Users] Call Center error

[Alain Bieuzent]

Hi,

 

Something wrong about that part for me : ($(tU) == "112")

Should be : ($tU == "112")

 

Regards

 

De : Users <users-bounces at lists.opensips.org> au nom de Prathibha B <prathibhab.tvm at gmail.com>
Répondre à : OpenSIPS users mailling list <users at lists.opensips.org>
Date : jeudi 11 avril 2024 à 11:03
À : OpenSIPS users mailling list <users at lists.opensips.org>
Objet : Re: [OpenSIPS-Users] Call Center error

 

bp.erss.in - asterisk

bp.erss.in:1443 - opensips

 

On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com> wrote:

I've created the entries in cc_agents and cc_flows table.

 

cc_agents table

+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
| id | agentid | location                   | logstate | msrp_location | msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
|  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL          |                 4 | support |               0 |           0 |
|  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL          |                 4 | support |               0 |           0 |
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+

 

cc_flows table

+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
| id | flowid  | priority | skill   | prependcid | max_wrapup_time | dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | dissuading_qsize_th | message_welcome | message_queue  | message_dissuading | message_flow_id |
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
|  1 | support |      256 | support | NULL       |               0 |                 0 |                    0 |                 0 |                   0 |                 | 112 at bp.erss.in | NULL               | NULL            |
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+

 

On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com> wrote:

Getting the following error in call center module

 

ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID received)
Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: ERROR:call_center:w_handle_call: failed to set new destination for call
 

Call center code in opensips.cfg:

 

if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
        if (!cc_handle_call("support")) {
                send_reply(403,"Cannot handle call");
                exit;
        }

}

 

-- 

Regards,

B.Prathibha


 

-- 

Regards,

B.Prathibha


 

-- 

Regards,

B.Prathibha

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