[OpenSIPS-Users] Call Center error

[Prathibha B]

bp.erss.in - asterisk
bp.erss.in:1443 - opensips

On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com> wrote:

> *I've created the entries in cc_agents and cc_flows table.*
>
> *cc_agents table*
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> | id | agentid | location                   | logstate | msrp_location |
> msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> |  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL          |
>                 4 | support |               0 |           0 |
> |  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL          |
>                 4 | support |               0 |           0 |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>
> *cc_flows table*
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> | id | flowid  | priority | skill   | prependcid | max_wrapup_time |
> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
> dissuading_qsize_th | message_welcome | message_queue  | message_dissuading
> | message_flow_id |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> |  1 | support |      256 | support | NULL       |               0 |
>           0 |                    0 |                 0 |
> 0 |                 | 112 at bp.erss.in | NULL               | NULL
>    |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>
> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> Getting the following error in call center module
>>
>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>> received)
>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>
>> Call center code in opensips.cfg:
>>
>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>         if (!cc_handle_call("support")) {
>>                 send_reply(403,"Cannot handle call");
>>                 exit;
>>         }
>> }
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>


-- 
Regards,
B.Prathibha
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