[OpenSIPS-Users] Call Center error

[Prathibha B]

Cahnged it to $tU, Still getting error.

On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr> wrote:

> Hi,
>
>
>
> Something wrong about that part for me : ($(tU) == "112")
>
> Should be : ($tU == "112")
>
>
>
> Regards
>
>
>
> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B <
> prathibhab.tvm at gmail.com>
> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
> *Date : *jeudi 11 avril 2024 à 11:03
> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
> *Objet : *Re: [OpenSIPS-Users] Call Center error
>
>
>
> bp.erss.in - asterisk
>
> bp.erss.in:1443 - opensips
>
>
>
> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> *I've created the entries in cc_agents and cc_flows table.*
>
>
>
> *cc_agents table*
>
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> | id | agentid | location                   | logstate | msrp_location |
> msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> |  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL          |
>                 4 | support |               0 |           0 |
> |  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL          |
>                 4 | support |               0 |           0 |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>
>
>
> *cc_flows table*
>
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> | id | flowid  | priority | skill   | prependcid | max_wrapup_time |
> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
> dissuading_qsize_th | message_welcome | message_queue  | message_dissuading
> | message_flow_id |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> |  1 | support |      256 | support | NULL       |               0 |
>           0 |                    0 |                 0 |
> 0 |                 | 112 at bp.erss.in | NULL               | NULL
>    |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>
>
>
> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> Getting the following error in call center module
>
>
>
> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
> received)
> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
> ERROR:call_center:w_handle_call: failed to set new destination for call
>
>
>
> Call center code in opensips.cfg:
>
>
>
> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>         if (!cc_handle_call("support")) {
>                 send_reply(403,"Cannot handle call");
>                 exit;
>         }
>
> }
>
>
>
> --
>
> Regards,
>
> B.Prathibha
>
>
>
>
> --
>
> Regards,
>
> B.Prathibha
>
>
>
>
> --
>
> Regards,
>
> B.Prathibha
>
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-- 
Regards,
B.Prathibha
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