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--></style></head><body lang=FR link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Something wrong about that part for me :</span><span lang=EN-US> ($(tU) == "112")<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US>Should be : </span>($tU == "112")<span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Regards<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-family:"Calibri",sans-serif;color:black'>De : </span></b><span style='font-family:"Calibri",sans-serif;color:black'>Users <users-bounces@lists.opensips.org> au nom de Prathibha B <prathibhab.tvm@gmail.com><br><b>Répondre à : </b>OpenSIPS users mailling list <users@lists.opensips.org><br><b>Date : </b>jeudi 11 avril 2024 à 11:03<br><b>À : </b>OpenSIPS users mailling list <users@lists.opensips.org><br><b>Objet : </b>Re: [OpenSIPS-Users] Call Center error<o:p></o:p></span></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><a href="http://bp.erss.in">bp.erss.in</a> - asterisk<o:p></o:p></p><div><p class=MsoNormal><a href="http://bp.erss.in:1443">bp.erss.in:1443</a> - opensips<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Thu, 11 Apr 2024 at 14:29, Prathibha B <<a href="mailto:prathibhab.tvm@gmail.com">prathibhab.tvm@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p class=MsoNormal><b>I've created the entries in cc_agents and cc_flows table.</b><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><b>cc_agents table</b><o:p></o:p></p></div><div><p class=MsoNormal>+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+<br>| id | agentid | location | logstate | msrp_location | msrp_max_sessions | skills | wrapup_end_time | wrapup_time |<br>+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+<br>| 8 | 101001 | <a href="http://sip:101001@bp.erss.in:1443" target="_blank">sip:101001@bp.erss.in:1443</a> | 0 | NULL | 4 | support | 0 | 0 |<br>| 9 | 101002 | <a href="http://sip:101002@bp.erss.in:1443" target="_blank">sip:101002@bp.erss.in:1443</a> | 0 | NULL | 4 | support | 0 | 0 |<br>+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><b>cc_flows table</b><o:p></o:p></p></div><div><p class=MsoNormal>+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+<br>| id | flowid | priority | skill | prependcid | max_wrapup_time | dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | dissuading_qsize_th | message_welcome | message_queue | message_dissuading | message_flow_id |<br>+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+<br>| 1 | support | 256 | support | NULL | 0 | 0 | 0 | 0 | 0 | | <a href="mailto:112@bp.erss.in" target="_blank">112@bp.erss.in</a> | NULL | NULL |<br>+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Thu, 11 Apr 2024 at 14:27, Prathibha B <<a href="mailto:prathibhab.tvm@gmail.com" target="_blank">prathibhab.tvm@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><p class=MsoNormal>Getting the following error in call center module<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID received)<br>Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: ERROR:call_center:w_handle_call: failed to set new destination for call<br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Call center code in opensips.cfg:<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {<br> if (!cc_handle_call("support")) {<br> send_reply(403,"Cannot handle call");<br> exit;<br> }<o:p></o:p></p></div><div><p class=MsoNormal>}<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><span class=gmailsignatureprefix>-- </span><o:p></o:p></p><div><div><div><p class=MsoNormal>Regards,<o:p></o:p></p></div><div><p class=MsoNormal>B.Prathibha<o:p></o:p></p></div></div></div></div></div></blockquote></div><p class=MsoNormal><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><span class=gmailsignatureprefix>-- </span><o:p></o:p></p><div><div><div><p class=MsoNormal>Regards,<o:p></o:p></p></div><div><p class=MsoNormal>B.Prathibha<o:p></o:p></p></div></div></div></blockquote></div><p class=MsoNormal><br clear=all><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><span class=gmailsignatureprefix>-- </span><o:p></o:p></p><div><div><div><p class=MsoNormal>Regards,<o:p></o:p></p></div><div><p class=MsoNormal>B.Prathibha<o:p></o:p></p></div></div></div><p class=MsoNormal>_______________________________________________ Users mailing list Users@lists.opensips.org http://lists.opensips.org/cgi-bin/mailman/listinfo/users <o:p></o:p></p></div></body></html>