[OpenSIPS-Users] Opensips call-cacenter module document

[Bogdan-Andrei Iancu]

Hi Pradeep,

You can change the agent status via the MI command [1]. There is only 
logged in (receiving calls) and logged off (not receiving calls). There 
is nothing like "not-ready" - you just log the agent off.

For the b2b_logic module, all you need to do is to load the module and 
configure the DB URL param, nothing more.

[1] 
https://opensips.org/html/docs/modules/2.4.x/call_center.html#mi_cc_agent_login

Best regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
   https://www.opensips-solutions.com
OpenSIPS Summit, Amsterdam, May 2020
   https://www.opensips.org/events/Summit-2020Amsterdam/
OpenSIPS Bootcamp, Miami, March 2020
   https://opensips.org/training/OpenSIPS_Bootcamp_2020/

On 1/5/20 6:34 AM, Pradeep Kumar wrote:
> Hi Bogdan,
>
> Thanks for your response. Yes, I already read this document and able 
> to place calls to the logged-in agents through their skill. Currently, 
> as soon as the agent logged-in, the agent state shows as Ready. Is it 
> possible to set the agent state to not-ready or other custom modes 
> while the agent is logged-in?  Also I would like to know what is the 
> minimum configuration needs to be added for b2b_logic. Please advise.
>
> Regards,
>  Pradeep
>
>
> On Sat, Jan 4, 2020 at 10:37 AM Bogdan-Andrei Iancu 
> <bogdan at opensips.org <mailto:bogdan at opensips.org>> wrote:
>
>     Hi,
>
>     have you read this doc:
>     https://opensips.org/html/docs/modules/2.4.x/call_center.html
>     ?
>
>     Regards,
>
>     Bogdan-Andrei Iancu
>
>     OpenSIPS Founder and Developer
>        https://www.opensips-solutions.com
>     OpenSIPS Summit, Amsterdam, May 2020
>        https://www.opensips.org/events/Summit-2020Amsterdam/
>     OpenSIPS Bootcamp, Miami, March 2020
>        https://opensips.org/training/OpenSIPS_Bootcamp_2020/
>
>     On 12/19/19 5:59 PM, Pradeep Kumar wrote:
>>     Hi,
>>
>>     I have installed Opensips 2.4.6 and trying to setup the
>>     call-center module with agent login functionalities. I would like
>>     to know what are the minimum configurations needs to be added in
>>     the Opensips config file  and how to configure call-center and
>>     the b2b_logic modules. Is there any helpful documentation
>>     available to configure the call-center and the b2b_logic modules.
>>     Can any one please help me with this? Thanks in advance.
>>
>>     Regards,
>>      Pradeep
>>
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>

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