[OpenSIPS-Users] opensips call center module

[Prathibha B]

I delete the records from cc_calls table and restart opensips. Then the
call is getting is transferred to one of the agents. What is the solution
to this? Everytime it is not possible to delete the records in cc_calls
table and restart opensips.

When I reject the call, the call is transferred to the same agent. The call
is not going to the next available agent.

On Tue, 7 May 2024 at 11:32, Prathibha B <prathibhab.tvm at gmail.com> wrote:

> "Agents": [
>         {
>             "id": "101001",
>             "Ref": 1,
>             "Loged in": "YES",
>             "State": "incall"
>         },
>         {
>             "id": "101002",
>             "Ref": 1,
>             "Loged in": "YES",
>             "State": "incall"
>         }
>     ]
>
> The agent state shows status as incall.
>
> On Tue, 7 May 2024 at 06:35, Jehanzaib Younis <jehanzaib.kiani at gmail.com>
> wrote:
>
>> Hi Parathiba,
>>
>> Could you capture the SIP packets? They'll provide insight into what's
>> going on.
>>
>>
>> Regards,
>> Jehanzaib
>>
>>
>> On Tue, May 7, 2024 at 12:40 AM Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> I'm able to hear the message given in the message queue but the call is
>>> not getting transferred to the online agent,
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>> _______________________________________________
>>> Users mailing list
>>> Users at lists.opensips.org
>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>
>> _______________________________________________
>> Users mailing list
>> Users at lists.opensips.org
>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>
>
>
> --
> Regards,
> B.Prathibha
>


-- 
Regards,
B.Prathibha
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