<div dir="ltr">I delete the records from cc_calls table and restart opensips. Then the call is getting is transferred to one of the agents. What is the solution to this? Everytime it is not possible to delete the records in cc_calls table and restart opensips. <div><br></div><div>When I reject the call, the call is transferred to the same agent. The call is not going to the next available agent.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 7 May 2024 at 11:32, Prathibha B <<a href="mailto:prathibhab.tvm@gmail.com">prathibhab.tvm@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">"Agents": [<br>        {<br>            "id": "101001",<br>            "Ref": 1,<br>            "Loged in": "YES",<br>            "State": "incall"<br>        },<br>        {<br>            "id": "101002",<br>            "Ref": 1,<br>            "Loged in": "YES",<br>            "State": "incall"<br>        }<br>    ]<br><div><br></div><div>The agent state shows status as incall.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 7 May 2024 at 06:35, Jehanzaib Younis <<a href="mailto:jehanzaib.kiani@gmail.com" target="_blank">jehanzaib.kiani@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div><div>Hi Parathiba,<br><br>Could you capture the SIP packets? They'll provide insight into what's going on.</div><div><br></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature"><div>Regards,</div>
<div>Jehanzaib</div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 7, 2024 at 12:40 AM Prathibha B <<a href="mailto:prathibhab.tvm@gmail.com" target="_blank">prathibhab.tvm@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">I'm able to hear the message given in the message queue but the call is not getting transferred to the online agent,<br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>Regards,</div><div>B.Prathibha<br></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>Regards,</div><div>B.Prathibha<br></div></div></div>
</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>Regards,</div><div>B.Prathibha<br></div></div></div>