[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Mon Apr 29 09:00:38 UTC 2024
The call lands in agent2. But the call stops after 5 seconds in agent2. The
MOH continues in the call initiator.
On Wed, 24 Apr 2024 at 20:05, Prathibha B <prathibhab.tvm at gmail.com> wrote:
> config file attached.
>
> On Wed, 24 Apr 2024 at 19:51, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> Now I've migrated to the latest version of opensips downloaded from
>> github. Still call center module is not working for me. Error in syslog:
>>
>> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key
>> ERROR:b2b_logic:b2bl_restore_upper_info: Failed to parse b2b logic key
>> ["User9"]
>> ERROR:call_center:cc_db_restore_calls: Upper info not found for ["User9"]
>> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key
>> ERROR:call_center:cc_db_insert_call: inserting new record in database
>> ERROR:call_center:w_handle_call: Failed to insert call record in db
>> ERROR:b2b_entities:b2b_tm_cback: No dialog found reply 200 for method
>> INVITE,
>>
>> On Sat, 20 Apr 2024 at 20:51, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> when I run
>>>
>>> opensips-cli -x mi cc_list_calls
>>> {
>>> "Calls": [
>>> {
>>> "id": "219.3",
>>> "Ref": 2,
>>> "State": "queued",
>>> "Call Time": 187,
>>> "Flow": "112"
>>> },
>>> {
>>> "id": "219.2",
>>> "Ref": 2,
>>> "State": "queued",
>>> "Call Time": 187,
>>> "Flow": "112"
>>> },
>>> {
>>> "id": "219.1",
>>> "Ref": 2,
>>> "State": "queued",
>>> "Call Time": 758,
>>> "Flow": "112"
>>> },
>>> {
>>> "id": "219.0",
>>> "Ref": 2,
>>> "State": "queued",
>>> "Call Time": 758,
>>> "Flow": "112"
>>> }
>>> ]
>>> }
>>>
>>> opensips-cli -x mi cc_list_agents
>>> {
>>> "Agents": [
>>> {
>>> "id": "101003",
>>> "Ref": 0,
>>> "Loged in": "YES",
>>> "State": "wrapup",
>>> "Wrapup-ends": 16
>>> },
>>> {
>>> "id": "101002",
>>> "Ref": 0,
>>> "Loged in": "YES",
>>> "State": "wrapup",
>>> "Wrapup-ends": 27
>>> },
>>> {
>>> "id": "101001",
>>> "Ref": 0,
>>> "Loged in": "YES",
>>> "State": "wrapup",
>>> "Wrapup-ends": 29
>>> }
>>> ]
>>> }
>>>
>>> On Sat, 20 Apr 2024 at 20:42, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>>> A non stop music is getting played but the call is not getting
>>>> redirected to the call center agent.
>>>>
>>>> On Sat, 20 Apr 2024 at 14:17, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>>> I am getting 401 Unauthorized error. How to resolve this issue?
>>>>>
>>>>> On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab.tvm at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> Ok.
>>>>>>
>>>>>> Sent from Outlook for Android <https://aka.ms/AAb9ysg>
>>>>>> ------------------------------
>>>>>> *From:* Users <users-bounces at lists.opensips.org> on behalf of Brett
>>>>>> Nemeroff <brett at nemeroff.com>
>>>>>> *Sent:* Friday, April 19, 2024 7:08:51 PM
>>>>>> *To:* OpenSIPS users mailling list <users at lists.opensips.org>
>>>>>> *Subject:* Re: [OpenSIPS-Users] Call Center error
>>>>>>
>>>>>> I don’t know the details, but I’d guess that because you have no
>>>>>> agents logged in your handle call isn’t properly rewriting the URI. It may
>>>>>> be useful to check the return status and log it from cc_handle_call. That
>>>>>> may give you some insight on at least this stage of the call processing.
>>>>>>
>>>>>> -Brett
>>>>>>
>>>>>>
>>>>>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> or freeswitch as the media server.
>>>>>>
>>>>>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> Can someone in this group help me with setting up a call center using
>>>>>> opensips as the proxy server and asterisk as media server?
>>>>>>
>>>>>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> I am getting the error "Cannot handle call"
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> I changed the message_queue uri in cc_flows table to
>>>>>> sip:112 at bp.erss.in. Now getting the following errors in syslog:
>>>>>>
>>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>>>> change URI Contact
>>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>>>> change URI Contact
>>>>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407
>>>>>> was sent out
>>>>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
>>>>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
>>>>>> [B2B.394.162.1712831164.913185781]
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> when I run opensips-cli -x mi cc_list_agents
>>>>>> {
>>>>>> "Agents": [
>>>>>> {
>>>>>> "id": "101002",
>>>>>> "Ref": 0,
>>>>>> "Loged in": "NO"
>>>>>> },
>>>>>> {
>>>>>> "id": "101001",
>>>>>> "Ref": 0,
>>>>>> "Loged in": "NO"
>>>>>> }
>>>>>> ]
>>>>>> }
>>>>>>
>>>>>> I've logged in 101001 and 101002 in the browser. But the Loged in
>>>>>> status is No for both users.
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> Cahnged it to $tU, Still getting error.
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>>>>>> wrote:
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Something wrong about that part for me : ($(tU) == "112")
>>>>>>
>>>>>> Should be : ($tU == "112")
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>>
>>>>>>
>>>>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha
>>>>>> B <prathibhab.tvm at gmail.com>
>>>>>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org
>>>>>> >
>>>>>> *Date : *jeudi 11 avril 2024 à 11:03
>>>>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>>>>
>>>>>>
>>>>>>
>>>>>> bp.erss.in - asterisk
>>>>>>
>>>>>> bp.erss.in:1443 - opensips
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> *I've created the entries in cc_agents and cc_flows table.*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *cc_agents table*
>>>>>>
>>>>>>
>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>> | id | agentid | location | logstate |
>>>>>> msrp_location | msrp_max_sessions | skills | wrapup_end_time | wrapup_time
>>>>>> |
>>>>>>
>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL
>>>>>> | 4 | support | 0 | 0 |
>>>>>> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL
>>>>>> | 4 | support | 0 | 0 |
>>>>>>
>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>
>>>>>>
>>>>>>
>>>>>> *cc_flows table*
>>>>>>
>>>>>>
>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>> | id | flowid | priority | skill | prependcid | max_wrapup_time |
>>>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>>>>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
>>>>>> | message_flow_id |
>>>>>>
>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>> | 1 | support | 256 | support | NULL | 0 |
>>>>>> 0 | 0 | 0 |
>>>>>> 0 | | 112 at bp.erss.in | NULL |
>>>>>> NULL |
>>>>>>
>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>> Getting the following error in call center module
>>>>>>
>>>>>>
>>>>>>
>>>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty
>>>>>> ID received)
>>>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>>>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>>>>
>>>>>>
>>>>>>
>>>>>> Call center code in opensips.cfg:
>>>>>>
>>>>>>
>>>>>>
>>>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>>>> if (!cc_handle_call("support")) {
>>>>>> send_reply(403,"Cannot handle call");
>>>>>> exit;
>>>>>> }
>>>>>>
>>>>>> }
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> B.Prathibha
>>>>>>
>>>>>> _______________________________________________ Users mailing list
>>>>>> Users at lists.opensips.org
>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>> _______________________________________________
>>>>>> Users mailing list
>>>>>> Users at lists.opensips.org
>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>> _______________________________________________
>>>>>> Users mailing list
>>>>>> Users at lists.opensips.org
>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> B.Prathibha
>>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>
--
Regards,
B.Prathibha
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