[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Mon Apr 29 10:22:14 UTC 2024
If 1 agent rejects the call, will the call be forwarded to the next logged
in agent?
On Mon, 29 Apr 2024 at 14:30, Prathibha B <prathibhab.tvm at gmail.com> wrote:
> The call lands in agent2. But the call stops after 5 seconds in agent2.
> The MOH continues in the call initiator.
>
> On Wed, 24 Apr 2024 at 20:05, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> config file attached.
>>
>> On Wed, 24 Apr 2024 at 19:51, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> Now I've migrated to the latest version of opensips downloaded from
>>> github. Still call center module is not working for me. Error in syslog:
>>>
>>> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key
>>> ERROR:b2b_logic:b2bl_restore_upper_info: Failed to parse b2b logic key
>>> ["User9"]
>>> ERROR:call_center:cc_db_restore_calls: Upper info not found for
>>> ["User9"]
>>> ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key
>>> ERROR:call_center:cc_db_insert_call: inserting new record in database
>>> ERROR:call_center:w_handle_call: Failed to insert call record in db
>>> ERROR:b2b_entities:b2b_tm_cback: No dialog found reply 200 for method
>>> INVITE,
>>>
>>> On Sat, 20 Apr 2024 at 20:51, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>>> when I run
>>>>
>>>> opensips-cli -x mi cc_list_calls
>>>> {
>>>> "Calls": [
>>>> {
>>>> "id": "219.3",
>>>> "Ref": 2,
>>>> "State": "queued",
>>>> "Call Time": 187,
>>>> "Flow": "112"
>>>> },
>>>> {
>>>> "id": "219.2",
>>>> "Ref": 2,
>>>> "State": "queued",
>>>> "Call Time": 187,
>>>> "Flow": "112"
>>>> },
>>>> {
>>>> "id": "219.1",
>>>> "Ref": 2,
>>>> "State": "queued",
>>>> "Call Time": 758,
>>>> "Flow": "112"
>>>> },
>>>> {
>>>> "id": "219.0",
>>>> "Ref": 2,
>>>> "State": "queued",
>>>> "Call Time": 758,
>>>> "Flow": "112"
>>>> }
>>>> ]
>>>> }
>>>>
>>>> opensips-cli -x mi cc_list_agents
>>>> {
>>>> "Agents": [
>>>> {
>>>> "id": "101003",
>>>> "Ref": 0,
>>>> "Loged in": "YES",
>>>> "State": "wrapup",
>>>> "Wrapup-ends": 16
>>>> },
>>>> {
>>>> "id": "101002",
>>>> "Ref": 0,
>>>> "Loged in": "YES",
>>>> "State": "wrapup",
>>>> "Wrapup-ends": 27
>>>> },
>>>> {
>>>> "id": "101001",
>>>> "Ref": 0,
>>>> "Loged in": "YES",
>>>> "State": "wrapup",
>>>> "Wrapup-ends": 29
>>>> }
>>>> ]
>>>> }
>>>>
>>>> On Sat, 20 Apr 2024 at 20:42, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>>> A non stop music is getting played but the call is not getting
>>>>> redirected to the call center agent.
>>>>>
>>>>> On Sat, 20 Apr 2024 at 14:17, Prathibha B <prathibhab.tvm at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> I am getting 401 Unauthorized error. How to resolve this issue?
>>>>>>
>>>>>> On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Ok.
>>>>>>>
>>>>>>> Sent from Outlook for Android <https://aka.ms/AAb9ysg>
>>>>>>> ------------------------------
>>>>>>> *From:* Users <users-bounces at lists.opensips.org> on behalf of Brett
>>>>>>> Nemeroff <brett at nemeroff.com>
>>>>>>> *Sent:* Friday, April 19, 2024 7:08:51 PM
>>>>>>> *To:* OpenSIPS users mailling list <users at lists.opensips.org>
>>>>>>> *Subject:* Re: [OpenSIPS-Users] Call Center error
>>>>>>>
>>>>>>> I don’t know the details, but I’d guess that because you have no
>>>>>>> agents logged in your handle call isn’t properly rewriting the URI. It may
>>>>>>> be useful to check the return status and log it from cc_handle_call. That
>>>>>>> may give you some insight on at least this stage of the call processing.
>>>>>>>
>>>>>>> -Brett
>>>>>>>
>>>>>>>
>>>>>>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <
>>>>>>> prathibhab.tvm at gmail.com> wrote:
>>>>>>>
>>>>>>> or freeswitch as the media server.
>>>>>>>
>>>>>>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Can someone in this group help me with setting up a call center
>>>>>>> using opensips as the proxy server and asterisk as media server?
>>>>>>>
>>>>>>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> I am getting the error "Cannot handle call"
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> I changed the message_queue uri in cc_flows table to
>>>>>>> sip:112 at bp.erss.in. Now getting the following errors in syslog:
>>>>>>>
>>>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>>>>> change URI Contact
>>>>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>>>>> change URI Contact
>>>>>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407
>>>>>>> was sent out
>>>>>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
>>>>>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
>>>>>>> [B2B.394.162.1712831164.913185781]
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> when I run opensips-cli -x mi cc_list_agents
>>>>>>> {
>>>>>>> "Agents": [
>>>>>>> {
>>>>>>> "id": "101002",
>>>>>>> "Ref": 0,
>>>>>>> "Loged in": "NO"
>>>>>>> },
>>>>>>> {
>>>>>>> "id": "101001",
>>>>>>> "Ref": 0,
>>>>>>> "Loged in": "NO"
>>>>>>> }
>>>>>>> ]
>>>>>>> }
>>>>>>>
>>>>>>> I've logged in 101001 and 101002 in the browser. But the Loged in
>>>>>>> status is No for both users.
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Cahnged it to $tU, Still getting error.
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Something wrong about that part for me : ($(tU) == "112")
>>>>>>>
>>>>>>> Should be : ($tU == "112")
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha
>>>>>>> B <prathibhab.tvm at gmail.com>
>>>>>>> *Répondre à : *OpenSIPS users mailling list <
>>>>>>> users at lists.opensips.org>
>>>>>>> *Date : *jeudi 11 avril 2024 à 11:03
>>>>>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> bp.erss.in - asterisk
>>>>>>>
>>>>>>> bp.erss.in:1443 - opensips
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> *I've created the entries in cc_agents and cc_flows table.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *cc_agents table*
>>>>>>>
>>>>>>>
>>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>> | id | agentid | location | logstate |
>>>>>>> msrp_location | msrp_max_sessions | skills | wrapup_end_time | wrapup_time
>>>>>>> |
>>>>>>>
>>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL
>>>>>>> | 4 | support | 0 | 0 |
>>>>>>> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL
>>>>>>> | 4 | support | 0 | 0 |
>>>>>>>
>>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *cc_flows table*
>>>>>>>
>>>>>>>
>>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>> | id | flowid | priority | skill | prependcid | max_wrapup_time |
>>>>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>>>>>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
>>>>>>> | message_flow_id |
>>>>>>>
>>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>> | 1 | support | 256 | support | NULL | 0 |
>>>>>>> 0 | 0 | 0 |
>>>>>>> 0 | | 112 at bp.erss.in | NULL |
>>>>>>> NULL |
>>>>>>>
>>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Getting the following error in call center module
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty
>>>>>>> ID received)
>>>>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>>>>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Call center code in opensips.cfg:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>>>>> if (!cc_handle_call("support")) {
>>>>>>> send_reply(403,"Cannot handle call");
>>>>>>> exit;
>>>>>>> }
>>>>>>>
>>>>>>> }
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>> _______________________________________________ Users mailing list
>>>>>>> Users at lists.opensips.org
>>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>> _______________________________________________
>>>>>>> Users mailing list
>>>>>>> Users at lists.opensips.org
>>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> B.Prathibha
>>>>>>> _______________________________________________
>>>>>>> Users mailing list
>>>>>>> Users at lists.opensips.org
>>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> B.Prathibha
>>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>
--
Regards,
B.Prathibha
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