[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Wed Apr 24 14:21:24 UTC 2024
Now I've migrated to the latest version of opensips downloaded from github.
Still call center module is not working for me. Error in syslog:
ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key
ERROR:b2b_logic:b2bl_restore_upper_info: Failed to parse b2b logic key
["User9"]
ERROR:call_center:cc_db_restore_calls: Upper info not found for ["User9"]
ERROR:b2b_logic:b2bl_parse_key: Wrong b2b logic key
ERROR:call_center:cc_db_insert_call: inserting new record in database
ERROR:call_center:w_handle_call: Failed to insert call record in db
ERROR:b2b_entities:b2b_tm_cback: No dialog found reply 200 for method
INVITE,
On Sat, 20 Apr 2024 at 20:51, Prathibha B <prathibhab.tvm at gmail.com> wrote:
> when I run
>
> opensips-cli -x mi cc_list_calls
> {
> "Calls": [
> {
> "id": "219.3",
> "Ref": 2,
> "State": "queued",
> "Call Time": 187,
> "Flow": "112"
> },
> {
> "id": "219.2",
> "Ref": 2,
> "State": "queued",
> "Call Time": 187,
> "Flow": "112"
> },
> {
> "id": "219.1",
> "Ref": 2,
> "State": "queued",
> "Call Time": 758,
> "Flow": "112"
> },
> {
> "id": "219.0",
> "Ref": 2,
> "State": "queued",
> "Call Time": 758,
> "Flow": "112"
> }
> ]
> }
>
> opensips-cli -x mi cc_list_agents
> {
> "Agents": [
> {
> "id": "101003",
> "Ref": 0,
> "Loged in": "YES",
> "State": "wrapup",
> "Wrapup-ends": 16
> },
> {
> "id": "101002",
> "Ref": 0,
> "Loged in": "YES",
> "State": "wrapup",
> "Wrapup-ends": 27
> },
> {
> "id": "101001",
> "Ref": 0,
> "Loged in": "YES",
> "State": "wrapup",
> "Wrapup-ends": 29
> }
> ]
> }
>
> On Sat, 20 Apr 2024 at 20:42, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> A non stop music is getting played but the call is not getting redirected
>> to the call center agent.
>>
>> On Sat, 20 Apr 2024 at 14:17, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> I am getting 401 Unauthorized error. How to resolve this issue?
>>>
>>> On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>>> Ok.
>>>>
>>>> Sent from Outlook for Android <https://aka.ms/AAb9ysg>
>>>> ------------------------------
>>>> *From:* Users <users-bounces at lists.opensips.org> on behalf of Brett
>>>> Nemeroff <brett at nemeroff.com>
>>>> *Sent:* Friday, April 19, 2024 7:08:51 PM
>>>> *To:* OpenSIPS users mailling list <users at lists.opensips.org>
>>>> *Subject:* Re: [OpenSIPS-Users] Call Center error
>>>>
>>>> I don’t know the details, but I’d guess that because you have no agents
>>>> logged in your handle call isn’t properly rewriting the URI. It may be
>>>> useful to check the return status and log it from cc_handle_call. That may
>>>> give you some insight on at least this stage of the call processing.
>>>>
>>>> -Brett
>>>>
>>>>
>>>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> or freeswitch as the media server.
>>>>
>>>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> Can someone in this group help me with setting up a call center using
>>>> opensips as the proxy server and asterisk as media server?
>>>>
>>>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> I am getting the error "Cannot handle call"
>>>>
>>>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
>>>> Now getting the following errors in syslog:
>>>>
>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>> change URI Contact
>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>> change URI Contact
>>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407
>>>> was sent out
>>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
>>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
>>>> [B2B.394.162.1712831164.913185781]
>>>>
>>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> when I run opensips-cli -x mi cc_list_agents
>>>> {
>>>> "Agents": [
>>>> {
>>>> "id": "101002",
>>>> "Ref": 0,
>>>> "Loged in": "NO"
>>>> },
>>>> {
>>>> "id": "101001",
>>>> "Ref": 0,
>>>> "Loged in": "NO"
>>>> }
>>>> ]
>>>> }
>>>>
>>>> I've logged in 101001 and 101002 in the browser. But the Loged in
>>>> status is No for both users.
>>>>
>>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> Cahnged it to $tU, Still getting error.
>>>>
>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>>>> wrote:
>>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> Something wrong about that part for me : ($(tU) == "112")
>>>>
>>>> Should be : ($tU == "112")
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B <
>>>> prathibhab.tvm at gmail.com>
>>>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>> *Date : *jeudi 11 avril 2024 à 11:03
>>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>>
>>>>
>>>>
>>>> bp.erss.in - asterisk
>>>>
>>>> bp.erss.in:1443 - opensips
>>>>
>>>>
>>>>
>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> *I've created the entries in cc_agents and cc_flows table.*
>>>>
>>>>
>>>>
>>>> *cc_agents table*
>>>>
>>>>
>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>> | id | agentid | location | logstate | msrp_location
>>>> | msrp_max_sessions | skills | wrapup_end_time | wrapup_time |
>>>>
>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL
>>>> | 4 | support | 0 | 0 |
>>>> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL
>>>> | 4 | support | 0 | 0 |
>>>>
>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>
>>>>
>>>>
>>>> *cc_flows table*
>>>>
>>>>
>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>> | id | flowid | priority | skill | prependcid | max_wrapup_time |
>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
>>>> | message_flow_id |
>>>>
>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>> | 1 | support | 256 | support | NULL | 0 |
>>>> 0 | 0 | 0 |
>>>> 0 | | 112 at bp.erss.in | NULL | NULL
>>>> |
>>>>
>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>
>>>>
>>>>
>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> Getting the following error in call center module
>>>>
>>>>
>>>>
>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>>>> received)
>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>>
>>>>
>>>>
>>>> Call center code in opensips.cfg:
>>>>
>>>>
>>>>
>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>> if (!cc_handle_call("support")) {
>>>> send_reply(403,"Cannot handle call");
>>>> exit;
>>>> }
>>>>
>>>> }
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> B.Prathibha
>>>>
>>>> _______________________________________________ Users mailing list
>>>> Users at lists.opensips.org
>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>> _______________________________________________
>>>> Users mailing list
>>>> Users at lists.opensips.org
>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>> _______________________________________________
>>>> Users mailing list
>>>> Users at lists.opensips.org
>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>
>>>>
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>
--
Regards,
B.Prathibha
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