[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Sat Apr 20 08:47:13 UTC 2024
I am getting 401 Unauthorized error. How to resolve this issue?
On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab.tvm at gmail.com> wrote:
> Ok.
>
> Sent from Outlook for Android <https://aka.ms/AAb9ysg>
> ------------------------------
> *From:* Users <users-bounces at lists.opensips.org> on behalf of Brett
> Nemeroff <brett at nemeroff.com>
> *Sent:* Friday, April 19, 2024 7:08:51 PM
> *To:* OpenSIPS users mailling list <users at lists.opensips.org>
> *Subject:* Re: [OpenSIPS-Users] Call Center error
>
> I don’t know the details, but I’d guess that because you have no agents
> logged in your handle call isn’t properly rewriting the URI. It may be
> useful to check the return status and log it from cc_handle_call. That may
> give you some insight on at least this stage of the call processing.
>
> -Brett
>
>
> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> or freeswitch as the media server.
>
> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> Can someone in this group help me with setting up a call center using
> opensips as the proxy server and asterisk as media server?
>
> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> I am getting the error "Cannot handle call"
>
> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
> Now getting the following errors in syslog:
>
> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
> change URI Contact
> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change
> URI Contact
> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was
> sent out
> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
> [B2B.394.162.1712831164.913185781]
>
> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> when I run opensips-cli -x mi cc_list_agents
> {
> "Agents": [
> {
> "id": "101002",
> "Ref": 0,
> "Loged in": "NO"
> },
> {
> "id": "101001",
> "Ref": 0,
> "Loged in": "NO"
> }
> ]
> }
>
> I've logged in 101001 and 101002 in the browser. But the Loged in status
> is No for both users.
>
> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> Cahnged it to $tU, Still getting error.
>
> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
> wrote:
>
> Hi,
>
>
>
> Something wrong about that part for me : ($(tU) == "112")
>
> Should be : ($tU == "112")
>
>
>
> Regards
>
>
>
> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B <
> prathibhab.tvm at gmail.com>
> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
> *Date : *jeudi 11 avril 2024 à 11:03
> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
> *Objet : *Re: [OpenSIPS-Users] Call Center error
>
>
>
> bp.erss.in - asterisk
>
> bp.erss.in:1443 - opensips
>
>
>
> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> *I've created the entries in cc_agents and cc_flows table.*
>
>
>
> *cc_agents table*
>
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> | id | agentid | location | logstate | msrp_location |
> msrp_max_sessions | skills | wrapup_end_time | wrapup_time |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL |
> 4 | support | 0 | 0 |
> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL |
> 4 | support | 0 | 0 |
>
> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>
>
>
> *cc_flows table*
>
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> | id | flowid | priority | skill | prependcid | max_wrapup_time |
> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
> | message_flow_id |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
> | 1 | support | 256 | support | NULL | 0 |
> 0 | 0 | 0 |
> 0 | | 112 at bp.erss.in | NULL | NULL
> |
>
> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>
>
>
> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
> Getting the following error in call center module
>
>
>
> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
> received)
> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
> ERROR:call_center:w_handle_call: failed to set new destination for call
>
>
>
> Call center code in opensips.cfg:
>
>
>
> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
> if (!cc_handle_call("support")) {
> send_reply(403,"Cannot handle call");
> exit;
> }
>
> }
>
>
>
> --
>
> Regards,
>
> B.Prathibha
>
>
>
>
> --
>
> Regards,
>
> B.Prathibha
>
>
>
>
> --
>
> Regards,
>
> B.Prathibha
>
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>
>
>
> --
> Regards,
> B.Prathibha
>
>
>
> --
> Regards,
> B.Prathibha
>
>
>
> --
> Regards,
> B.Prathibha
>
>
>
> --
> Regards,
> B.Prathibha
>
>
>
> --
> Regards,
> B.Prathibha
>
>
>
> --
> Regards,
> B.Prathibha
> _______________________________________________
> Users mailing list
> Users at lists.opensips.org
> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>
>
--
Regards,
B.Prathibha
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