[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Sat Apr 20 15:12:19 UTC 2024
A non stop music is getting played but the call is not getting redirected
to the call center agent.
On Sat, 20 Apr 2024 at 14:17, Prathibha B <prathibhab.tvm at gmail.com> wrote:
> I am getting 401 Unauthorized error. How to resolve this issue?
>
> On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> Ok.
>>
>> Sent from Outlook for Android <https://aka.ms/AAb9ysg>
>> ------------------------------
>> *From:* Users <users-bounces at lists.opensips.org> on behalf of Brett
>> Nemeroff <brett at nemeroff.com>
>> *Sent:* Friday, April 19, 2024 7:08:51 PM
>> *To:* OpenSIPS users mailling list <users at lists.opensips.org>
>> *Subject:* Re: [OpenSIPS-Users] Call Center error
>>
>> I don’t know the details, but I’d guess that because you have no agents
>> logged in your handle call isn’t properly rewriting the URI. It may be
>> useful to check the return status and log it from cc_handle_call. That may
>> give you some insight on at least this stage of the call processing.
>>
>> -Brett
>>
>>
>> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> or freeswitch as the media server.
>>
>> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> Can someone in this group help me with setting up a call center using
>> opensips as the proxy server and asterisk as media server?
>>
>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> I am getting the error "Cannot handle call"
>>
>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
>> Now getting the following errors in syslog:
>>
>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>> change URI Contact
>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>> change URI Contact
>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was
>> sent out
>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
>> [B2B.394.162.1712831164.913185781]
>>
>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> when I run opensips-cli -x mi cc_list_agents
>> {
>> "Agents": [
>> {
>> "id": "101002",
>> "Ref": 0,
>> "Loged in": "NO"
>> },
>> {
>> "id": "101001",
>> "Ref": 0,
>> "Loged in": "NO"
>> }
>> ]
>> }
>>
>> I've logged in 101001 and 101002 in the browser. But the Loged in status
>> is No for both users.
>>
>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> Cahnged it to $tU, Still getting error.
>>
>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>> wrote:
>>
>> Hi,
>>
>>
>>
>> Something wrong about that part for me : ($(tU) == "112")
>>
>> Should be : ($tU == "112")
>>
>>
>>
>> Regards
>>
>>
>>
>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B <
>> prathibhab.tvm at gmail.com>
>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
>> *Date : *jeudi 11 avril 2024 à 11:03
>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>
>>
>>
>> bp.erss.in - asterisk
>>
>> bp.erss.in:1443 - opensips
>>
>>
>>
>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> *I've created the entries in cc_agents and cc_flows table.*
>>
>>
>>
>> *cc_agents table*
>>
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>> | id | agentid | location | logstate | msrp_location |
>> msrp_max_sessions | skills | wrapup_end_time | wrapup_time |
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL |
>> 4 | support | 0 | 0 |
>> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL |
>> 4 | support | 0 | 0 |
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>
>>
>>
>> *cc_flows table*
>>
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>> | id | flowid | priority | skill | prependcid | max_wrapup_time |
>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
>> | message_flow_id |
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>> | 1 | support | 256 | support | NULL | 0 |
>> 0 | 0 | 0 |
>> 0 | | 112 at bp.erss.in | NULL | NULL
>> |
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>
>>
>>
>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> Getting the following error in call center module
>>
>>
>>
>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>> received)
>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>
>>
>>
>> Call center code in opensips.cfg:
>>
>>
>>
>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>> if (!cc_handle_call("support")) {
>> send_reply(403,"Cannot handle call");
>> exit;
>> }
>>
>> }
>>
>>
>>
>> --
>>
>> Regards,
>>
>> B.Prathibha
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> B.Prathibha
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> B.Prathibha
>>
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>> Users at lists.opensips.org
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>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>> _______________________________________________
>> Users mailing list
>> Users at lists.opensips.org
>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>
>>
>
> --
> Regards,
> B.Prathibha
>
--
Regards,
B.Prathibha
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