[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Fri Apr 19 13:43:17 UTC 2024
Ok.
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: Users <users-bounces at lists.opensips.org> on behalf of Brett Nemeroff <brett at nemeroff.com>
Sent: Friday, April 19, 2024 7:08:51 PM
To: OpenSIPS users mailling list <users at lists.opensips.org>
Subject: Re: [OpenSIPS-Users] Call Center error
I don’t know the details, but I’d guess that because you have no agents logged in your handle call isn’t properly rewriting the URI. It may be useful to check the return status and log it from cc_handle_call. That may give you some insight on at least this stage of the call processing.
-Brett
On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
or freeswitch as the media server.
On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
Can someone in this group help me with setting up a call center using opensips as the proxy server and asterisk as media server?
On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
I am getting the error "Cannot handle call"
On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in<mailto:sip%3A112 at bp.erss.in>. Now getting the following errors in syslog:
ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change URI Contact
ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change URI Contact
ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was sent out
ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, [B2B.394.162.1712831164.913185781]
On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
when I run opensips-cli -x mi cc_list_agents
{
"Agents": [
{
"id": "101002",
"Ref": 0,
"Loged in": "NO"
},
{
"id": "101001",
"Ref": 0,
"Loged in": "NO"
}
]
}
I've logged in 101001 and 101002 in the browser. But the Loged in status is No for both users.
On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
Cahnged it to $tU, Still getting error.
On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr<mailto:alain.bieuzent at free.fr>> wrote:
Hi,
Something wrong about that part for me : ($(tU) == "112")
Should be : ($tU == "112")
Regards
De : Users <users-bounces at lists.opensips.org<mailto:users-bounces at lists.opensips.org>> au nom de Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>>
Répondre à : OpenSIPS users mailling list <users at lists.opensips.org<mailto:users at lists.opensips.org>>
Date : jeudi 11 avril 2024 à 11:03
À : OpenSIPS users mailling list <users at lists.opensips.org<mailto:users at lists.opensips.org>>
Objet : Re: [OpenSIPS-Users] Call Center error
bp.erss.in<http://bp.erss.in> - asterisk
bp.erss.in:1443<http://bp.erss.in:1443> - opensips
On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
I've created the entries in cc_agents and cc_flows table.
cc_agents table
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
| id | agentid | location | logstate | msrp_location | msrp_max_sessions | skills | wrapup_end_time | wrapup_time |
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
| 8 | 101001 | sip:101001 at bp.erss.in:1443<http://sip:101001@bp.erss.in:1443> | 0 | NULL | 4 | support | 0 | 0 |
| 9 | 101002 | sip:101002 at bp.erss.in:1443<http://sip:101002@bp.erss.in:1443> | 0 | NULL | 4 | support | 0 | 0 |
+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
cc_flows table
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
| id | flowid | priority | skill | prependcid | max_wrapup_time | dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | dissuading_qsize_th | message_welcome | message_queue | message_dissuading | message_flow_id |
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
| 1 | support | 256 | support | NULL | 0 | 0 | 0 | 0 | 0 | | 112 at bp.erss.in<mailto:112 at bp.erss.in> | NULL | NULL |
+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com<mailto:prathibhab.tvm at gmail.com>> wrote:
Getting the following error in call center module
ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID received)
Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: ERROR:call_center:w_handle_call: failed to set new destination for call
Call center code in opensips.cfg:
if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
if (!cc_handle_call("support")) {
send_reply(403,"Cannot handle call");
exit;
}
}
--
Regards,
B.Prathibha
--
Regards,
B.Prathibha
--
Regards,
B.Prathibha
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--
Regards,
B.Prathibha
--
Regards,
B.Prathibha
--
Regards,
B.Prathibha
--
Regards,
B.Prathibha
--
Regards,
B.Prathibha
--
Regards,
B.Prathibha
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