[OpenSIPS-Users] Call Center error
Brett Nemeroff
brett at nemeroff.com
Fri Apr 19 13:38:51 UTC 2024
I don’t know the details, but I’d guess that because you have no agents
logged in your handle call isn’t properly rewriting the URI. It may be
useful to check the return status and log it from cc_handle_call. That may
give you some insight on at least this stage of the call processing.
-Brett
On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab.tvm at gmail.com>
wrote:
> or freeswitch as the media server.
>
> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> Can someone in this group help me with setting up a call center using
>> opensips as the proxy server and asterisk as media server?
>>
>> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> I am getting the error "Cannot handle call"
>>>
>>> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>>> I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
>>>> Now getting the following errors in syslog:
>>>>
>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>> change URI Contact
>>>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>>>> change URI Contact
>>>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407
>>>> was sent out
>>>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
>>>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
>>>> [B2B.394.162.1712831164.913185781]
>>>>
>>>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>>> when I run opensips-cli -x mi cc_list_agents
>>>>> {
>>>>> "Agents": [
>>>>> {
>>>>> "id": "101002",
>>>>> "Ref": 0,
>>>>> "Loged in": "NO"
>>>>> },
>>>>> {
>>>>> "id": "101001",
>>>>> "Ref": 0,
>>>>> "Loged in": "NO"
>>>>> }
>>>>> ]
>>>>> }
>>>>>
>>>>> I've logged in 101001 and 101002 in the browser. But the Loged in
>>>>> status is No for both users.
>>>>>
>>>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>>>>> wrote:
>>>>>
>>>>>> Cahnged it to $tU, Still getting error.
>>>>>>
>>>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Something wrong about that part for me : ($(tU) == "112")
>>>>>>>
>>>>>>> Should be : ($tU == "112")
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha
>>>>>>> B <prathibhab.tvm at gmail.com>
>>>>>>> *Répondre à : *OpenSIPS users mailling list <
>>>>>>> users at lists.opensips.org>
>>>>>>> *Date : *jeudi 11 avril 2024 à 11:03
>>>>>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> bp.erss.in - asterisk
>>>>>>>
>>>>>>> bp.erss.in:1443 - opensips
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> *I've created the entries in cc_agents and cc_flows table.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *cc_agents table*
>>>>>>>
>>>>>>>
>>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>> | id | agentid | location | logstate |
>>>>>>> msrp_location | msrp_max_sessions | skills | wrapup_end_time | wrapup_time
>>>>>>> |
>>>>>>>
>>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL
>>>>>>> | 4 | support | 0 | 0 |
>>>>>>> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL
>>>>>>> | 4 | support | 0 | 0 |
>>>>>>>
>>>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *cc_flows table*
>>>>>>>
>>>>>>>
>>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>> | id | flowid | priority | skill | prependcid | max_wrapup_time |
>>>>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>>>>>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
>>>>>>> | message_flow_id |
>>>>>>>
>>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>> | 1 | support | 256 | support | NULL | 0 |
>>>>>>> 0 | 0 | 0 |
>>>>>>> 0 | | 112 at bp.erss.in | NULL |
>>>>>>> NULL |
>>>>>>>
>>>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Getting the following error in call center module
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty
>>>>>>> ID received)
>>>>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>>>>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Call center code in opensips.cfg:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>>>>> if (!cc_handle_call("support")) {
>>>>>>> send_reply(403,"Cannot handle call");
>>>>>>> exit;
>>>>>>> }
>>>>>>>
>>>>>>> }
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> B.Prathibha
>>>>>>>
>>>>>>> _______________________________________________ Users mailing list
>>>>>>> Users at lists.opensips.org
>>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>> _______________________________________________
>>>>>>> Users mailing list
>>>>>>> Users at lists.opensips.org
>>>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Regards,
>>>>>> B.Prathibha
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> B.Prathibha
>>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
> _______________________________________________
> Users mailing list
> Users at lists.opensips.org
> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>
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