[OpenSIPS-Users] Call Center error

[Prathibha B]

I am getting the error "Cannot handle call"

On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com> wrote:

> I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
> Now getting the following errors in syslog:
>
>  ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
> change URI Contact
> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change
> URI Contact
> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was
> sent out
> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
> [B2B.394.162.1712831164.913185781]
>
> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> when I run  opensips-cli -x mi cc_list_agents
>> {
>>     "Agents": [
>>         {
>>             "id": "101002",
>>             "Ref": 0,
>>             "Loged in": "NO"
>>         },
>>         {
>>             "id": "101001",
>>             "Ref": 0,
>>             "Loged in": "NO"
>>         }
>>     ]
>> }
>>
>> I've logged in 101001 and 101002 in the browser. But the Loged in status
>> is No for both users.
>>
>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> Cahnged it to $tU, Still getting error.
>>>
>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>>> wrote:
>>>
>>>> Hi,
>>>>
>>>>
>>>>
>>>> Something wrong about that part for me : ($(tU) == "112")
>>>>
>>>> Should be : ($tU == "112")
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B <
>>>> prathibhab.tvm at gmail.com>
>>>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>> *Date : *jeudi 11 avril 2024 à 11:03
>>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>>
>>>>
>>>>
>>>> bp.erss.in - asterisk
>>>>
>>>> bp.erss.in:1443 - opensips
>>>>
>>>>
>>>>
>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> *I've created the entries in cc_agents and cc_flows table.*
>>>>
>>>>
>>>>
>>>> *cc_agents table*
>>>>
>>>>
>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>> | id | agentid | location                   | logstate | msrp_location
>>>> | msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |
>>>>
>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>> |  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL
>>>>  |                 4 | support |               0 |           0 |
>>>> |  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL
>>>>  |                 4 | support |               0 |           0 |
>>>>
>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>
>>>>
>>>>
>>>> *cc_flows table*
>>>>
>>>>
>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>> | id | flowid  | priority | skill   | prependcid | max_wrapup_time |
>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>>> dissuading_qsize_th | message_welcome | message_queue  | message_dissuading
>>>> | message_flow_id |
>>>>
>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>> |  1 | support |      256 | support | NULL       |               0 |
>>>>               0 |                    0 |                 0 |
>>>>     0 |                 | 112 at bp.erss.in | NULL               | NULL
>>>>          |
>>>>
>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>
>>>>
>>>>
>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>>> wrote:
>>>>
>>>> Getting the following error in call center module
>>>>
>>>>
>>>>
>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>>>> received)
>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>>
>>>>
>>>>
>>>> Call center code in opensips.cfg:
>>>>
>>>>
>>>>
>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>>         if (!cc_handle_call("support")) {
>>>>                 send_reply(403,"Cannot handle call");
>>>>                 exit;
>>>>         }
>>>>
>>>> }
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> B.Prathibha
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Regards,
>>>>
>>>> B.Prathibha
>>>>
>>>> _______________________________________________ Users mailing list
>>>> Users at lists.opensips.org
>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>> _______________________________________________
>>>> Users mailing list
>>>> Users at lists.opensips.org
>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>
>>>
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>


-- 
Regards,
B.Prathibha
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.opensips.org/pipermail/users/attachments/20240419/e89a2fb1/attachment-0001.html>