[OpenSIPS-Users] Call Center error
Prathibha B
prathibhab.tvm at gmail.com
Fri Apr 19 09:15:25 UTC 2024
Can someone in this group help me with setting up a call center using
opensips as the proxy server and asterisk as media server?
On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab.tvm at gmail.com> wrote:
> I am getting the error "Cannot handle call"
>
> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
>> Now getting the following errors in syslog:
>>
>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>> change URI Contact
>> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to
>> change URI Contact
>> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was
>> sent out
>> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
>> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
>> [B2B.394.162.1712831164.913185781]
>>
>> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>>> when I run opensips-cli -x mi cc_list_agents
>>> {
>>> "Agents": [
>>> {
>>> "id": "101002",
>>> "Ref": 0,
>>> "Loged in": "NO"
>>> },
>>> {
>>> "id": "101001",
>>> "Ref": 0,
>>> "Loged in": "NO"
>>> }
>>> ]
>>> }
>>>
>>> I've logged in 101001 and 101002 in the browser. But the Loged in status
>>> is No for both users.
>>>
>>> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>>> Cahnged it to $tU, Still getting error.
>>>>
>>>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>>>> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>>
>>>>>
>>>>> Something wrong about that part for me : ($(tU) == "112")
>>>>>
>>>>> Should be : ($tU == "112")
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B
>>>>> <prathibhab.tvm at gmail.com>
>>>>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>>> *Date : *jeudi 11 avril 2024 à 11:03
>>>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>>>
>>>>>
>>>>>
>>>>> bp.erss.in - asterisk
>>>>>
>>>>> bp.erss.in:1443 - opensips
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>>>> wrote:
>>>>>
>>>>> *I've created the entries in cc_agents and cc_flows table.*
>>>>>
>>>>>
>>>>>
>>>>> *cc_agents table*
>>>>>
>>>>>
>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>> | id | agentid | location | logstate | msrp_location
>>>>> | msrp_max_sessions | skills | wrapup_end_time | wrapup_time |
>>>>>
>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>> | 8 | 101001 | sip:101001 at bp.erss.in:1443 | 0 | NULL
>>>>> | 4 | support | 0 | 0 |
>>>>> | 9 | 101002 | sip:101002 at bp.erss.in:1443 | 0 | NULL
>>>>> | 4 | support | 0 | 0 |
>>>>>
>>>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>>>
>>>>>
>>>>>
>>>>> *cc_flows table*
>>>>>
>>>>>
>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>> | id | flowid | priority | skill | prependcid | max_wrapup_time |
>>>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>>>> dissuading_qsize_th | message_welcome | message_queue | message_dissuading
>>>>> | message_flow_id |
>>>>>
>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>> | 1 | support | 256 | support | NULL | 0 |
>>>>> 0 | 0 | 0 |
>>>>> 0 | | 112 at bp.erss.in | NULL | NULL
>>>>> |
>>>>>
>>>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>>>> wrote:
>>>>>
>>>>> Getting the following error in call center module
>>>>>
>>>>>
>>>>>
>>>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty
>>>>> ID received)
>>>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>>>
>>>>>
>>>>>
>>>>> Call center code in opensips.cfg:
>>>>>
>>>>>
>>>>>
>>>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>>> if (!cc_handle_call("support")) {
>>>>> send_reply(403,"Cannot handle call");
>>>>> exit;
>>>>> }
>>>>>
>>>>> }
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Regards,
>>>>>
>>>>> B.Prathibha
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Regards,
>>>>>
>>>>> B.Prathibha
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Regards,
>>>>>
>>>>> B.Prathibha
>>>>>
>>>>> _______________________________________________ Users mailing list
>>>>> Users at lists.opensips.org
>>>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>>> _______________________________________________
>>>>> Users mailing list
>>>>> Users at lists.opensips.org
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>>>>>
>>>>
>>>>
>>>> --
>>>> Regards,
>>>> B.Prathibha
>>>>
>>>
>>>
>>> --
>>> Regards,
>>> B.Prathibha
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>
--
Regards,
B.Prathibha
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