[OpenSIPS-Users] Call Center error

[Prathibha B]

I changed the message_queue uri in cc_flows table to sip:112 at bp.erss.in.
Now getting the following errors in syslog:

 ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change
URI Contact
ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to change
URI Contact
ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was
sent out
ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm
ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408,
[B2B.394.162.1712831164.913185781]

On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab.tvm at gmail.com> wrote:

> when I run  opensips-cli -x mi cc_list_agents
> {
>     "Agents": [
>         {
>             "id": "101002",
>             "Ref": 0,
>             "Loged in": "NO"
>         },
>         {
>             "id": "101001",
>             "Ref": 0,
>             "Loged in": "NO"
>         }
>     ]
> }
>
> I've logged in 101001 and 101002 in the browser. But the Loged in status
> is No for both users.
>
> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com>
> wrote:
>
>> Cahnged it to $tU, Still getting error.
>>
>> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
>> wrote:
>>
>>> Hi,
>>>
>>>
>>>
>>> Something wrong about that part for me : ($(tU) == "112")
>>>
>>> Should be : ($tU == "112")
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B <
>>> prathibhab.tvm at gmail.com>
>>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
>>> *Date : *jeudi 11 avril 2024 à 11:03
>>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>>
>>>
>>>
>>> bp.erss.in - asterisk
>>>
>>> bp.erss.in:1443 - opensips
>>>
>>>
>>>
>>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>> *I've created the entries in cc_agents and cc_flows table.*
>>>
>>>
>>>
>>> *cc_agents table*
>>>
>>>
>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>> | id | agentid | location                   | logstate | msrp_location |
>>> msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |
>>>
>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>> |  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL
>>>  |                 4 | support |               0 |           0 |
>>> |  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL
>>>  |                 4 | support |               0 |           0 |
>>>
>>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>>
>>>
>>>
>>> *cc_flows table*
>>>
>>>
>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>> | id | flowid  | priority | skill   | prependcid | max_wrapup_time |
>>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>>> dissuading_qsize_th | message_welcome | message_queue  | message_dissuading
>>> | message_flow_id |
>>>
>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>> |  1 | support |      256 | support | NULL       |               0 |
>>>             0 |                    0 |                 0 |
>>>   0 |                 | 112 at bp.erss.in | NULL               | NULL
>>>        |
>>>
>>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>>
>>>
>>>
>>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>>> wrote:
>>>
>>> Getting the following error in call center module
>>>
>>>
>>>
>>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>>> received)
>>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>>
>>>
>>>
>>> Call center code in opensips.cfg:
>>>
>>>
>>>
>>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>>         if (!cc_handle_call("support")) {
>>>                 send_reply(403,"Cannot handle call");
>>>                 exit;
>>>         }
>>>
>>> }
>>>
>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> B.Prathibha
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> B.Prathibha
>>>
>>>
>>>
>>>
>>> --
>>>
>>> Regards,
>>>
>>> B.Prathibha
>>>
>>> _______________________________________________ Users mailing list
>>> Users at lists.opensips.org
>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>> _______________________________________________
>>> Users mailing list
>>> Users at lists.opensips.org
>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>>
>>
>>
>> --
>> Regards,
>> B.Prathibha
>>
>
>
> --
> Regards,
> B.Prathibha
>


-- 
Regards,
B.Prathibha
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