[OpenSIPS-Users] Call Center error

[Prathibha B]

when I run  opensips-cli -x mi cc_list_agents
{
    "Agents": [
        {
            "id": "101002",
            "Ref": 0,
            "Loged in": "NO"
        },
        {
            "id": "101001",
            "Ref": 0,
            "Loged in": "NO"
        }
    ]
}

I've logged in 101001 and 101002 in the browser. But the Loged in status is
No for both users.

On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab.tvm at gmail.com> wrote:

> Cahnged it to $tU, Still getting error.
>
> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuzent at free.fr>
> wrote:
>
>> Hi,
>>
>>
>>
>> Something wrong about that part for me : ($(tU) == "112")
>>
>> Should be : ($tU == "112")
>>
>>
>>
>> Regards
>>
>>
>>
>> *De : *Users <users-bounces at lists.opensips.org> au nom de Prathibha B <
>> prathibhab.tvm at gmail.com>
>> *Répondre à : *OpenSIPS users mailling list <users at lists.opensips.org>
>> *Date : *jeudi 11 avril 2024 à 11:03
>> *À : *OpenSIPS users mailling list <users at lists.opensips.org>
>> *Objet : *Re: [OpenSIPS-Users] Call Center error
>>
>>
>>
>> bp.erss.in - asterisk
>>
>> bp.erss.in:1443 - opensips
>>
>>
>>
>> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> *I've created the entries in cc_agents and cc_flows table.*
>>
>>
>>
>> *cc_agents table*
>>
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>> | id | agentid | location                   | logstate | msrp_location |
>> msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>> |  8 | 101001  | sip:101001 at bp.erss.in:1443 |        0 | NULL          |
>>                 4 | support |               0 |           0 |
>> |  9 | 101002  | sip:101002 at bp.erss.in:1443 |        0 | NULL          |
>>                 4 | support |               0 |           0 |
>>
>> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+
>>
>>
>>
>> *cc_flows table*
>>
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>> | id | flowid  | priority | skill   | prependcid | max_wrapup_time |
>> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th |
>> dissuading_qsize_th | message_welcome | message_queue  | message_dissuading
>> | message_flow_id |
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>> |  1 | support |      256 | support | NULL       |               0 |
>>             0 |                    0 |                 0 |
>>   0 |                 | 112 at bp.erss.in | NULL               | NULL
>>      |
>>
>> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+
>>
>>
>>
>> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab.tvm at gmail.com>
>> wrote:
>>
>> Getting the following error in call center module
>>
>>
>>
>> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID
>> received)
>> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]:
>> ERROR:call_center:w_handle_call: failed to set new destination for call
>>
>>
>>
>> Call center code in opensips.cfg:
>>
>>
>>
>> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {
>>         if (!cc_handle_call("support")) {
>>                 send_reply(403,"Cannot handle call");
>>                 exit;
>>         }
>>
>> }
>>
>>
>>
>> --
>>
>> Regards,
>>
>> B.Prathibha
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> B.Prathibha
>>
>>
>>
>>
>> --
>>
>> Regards,
>>
>> B.Prathibha
>>
>> _______________________________________________ Users mailing list
>> Users at lists.opensips.org
>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>> _______________________________________________
>> Users mailing list
>> Users at lists.opensips.org
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>>
>
>
> --
> Regards,
> B.Prathibha
>


-- 
Regards,
B.Prathibha
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