[OpenSIPS-Users] call_center module issues

[Mikhail]

Hi Bogdan-Andrei,

1)

Right. I'll try to explain more detailed what I mean:

case 1 - as I see how opensips working

Caller calls and Agent is not available
caller is listening intro
caller is listening music
Agent become available
Music stops, caller listening silence    - Agent ringing
Agent don't answer within within defined period, for example 20 seconds, 
and Caller is listening silence 20 seconds!
Call returned to queue
Caller starts to listening music from beginning, because opensips makes 
new call to ivr server
Agent become available
Music stops, caller is listening silence    - Agent ringing
in a 10 seconds Agent answers, so 10 seconds caller listen silence again.


case 2 - as I know how it should be

Caller calls and Agent is not available
caller is listening intro
caller is listening music
Agent become available
Music don't stops, caller continue listening music without interrupt    
- Agent ringing
Agent don't answer within within defined period, for example 20 seconds, 
but Caller do not know about it, he sill listening music without interrupt.
Call returned to queue, caller continue listening music without interrupt.
Agent become available
Music don't stops, caller continue listening music without interrupt    
- Agent ringing
in a 10 seconds Agent answers, at this point caller stop listening music 
and start talking to agent.


2)

I made 2 calls for test:
1-st -  direct call from caller to agent. Hold by caller and agent works 
good.
2-nd - call from caller to number 3001 routed to ivr by cc_handle_call() 
command
call routed to intro 0081 and then to agent. Hold did not work.
I found that it seems that agent’s xLite did no receive some sip reply 
and after 30 seconds after answer xLite sends bye by itself.
Also there are errors in opensips.log

sip log captured with sngrep I uploaded to my server:

video2dv.com/download/opensips/direct.pcap
video2dv.com/download/opensips/direct.txt
video2dv.com/download/opensips/callcenter.pcap
video2dv.com/download/opensips/callcenter.txt
video2dv.com/download/opensips/callcenter.log

Regards,
Laba Mikhail

22.05.2019 10:09, Bogdan-Andrei Iancu wrote:
> Hi Anton,
>
> In regards to your experience with the call_center module:
>
> 1) You mean, while the call is ringing on the agent side, the caller 
> gets dead-air, right ?
>
> 2) It should be working, do you have a pcap on that ?
>
> Regards,
> Bogdan-Andrei Iancu
>
> OpenSIPS Founder and Developer
>    https://www.opensips-solutions.com
> OpenSIPS Summit 2019
>    https://www.opensips.org/events/Summit-2019Amsterdam/
> On 04/28/2019 02:34 PM, Mikhail wrote:
>>
>> Hi Антон,
>>
>> in my tests I have  working greeting and queue and I sill have issues 
>> I described before:
>>
>> - when Invite is going to agent, caller hear silence, because 
>> opensips stops call to medial server.
>>
>> - can't place on Hold either agent or caller, opensips sends "400 Not 
>> Acceptable".
>>
>> I guess this is a feature/bugs in call_center module.
>>
>> My goal is to manage call_center with more then 1000 agents and 
>> migrate from our current platform, but this troubles stops moving.
>>
>> It would be very cool if the developers or those who use the 
>> call_center module have commented on these problems.
>>
>>
>> Laba Mikhail
>>
>>
>> 25.04.2019 16:12, Антон Ершов пишет:
>>> hi, did you manage to launch the call center module?
>>>
>>> _______________________________________________
>>> Users mailing list
>>> Users at lists.opensips.org
>>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>>
>>
>> _______________________________________________
>> Users mailing list
>> Users at lists.opensips.org
>> http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.opensips.org/pipermail/users/attachments/20190523/d1a764e4/attachment.html>