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Hi Bogdan-Andrei,<br>
<br>
<p>1)</p>
Right. I'll try to explain more detailed what I mean:<br>
<br>
case 1 - as I see how opensips working<br>
<br>
Caller calls and Agent is not available<br>
caller is listening intro<br>
caller is listening music<br>
Agent become available<br>
Music stops, caller listening silence - Agent ringing<br>
Agent don't answer within within defined period, for example 20
seconds, and Caller is listening silence 20 seconds!<br>
Call returned to queue<br>
Caller starts to listening music from beginning, because opensips
makes new call to ivr server<br>
Agent become available<br>
Music stops, caller is listening silence - Agent ringing<br>
in a 10 seconds Agent answers, so 10 seconds caller listen silence
again.<br>
<br>
<br>
case 2 - as I know how it should be<br>
<br>
Caller calls and Agent is not available<br>
caller is listening intro<br>
caller is listening music<br>
Agent become available<br>
Music don't stops, caller continue listening music without
interrupt - Agent ringing<br>
Agent don't answer within within defined period, for example 20
seconds, but Caller do not know about it, he sill listening music
without interrupt.<br>
Call returned to queue, caller continue listening music without
interrupt.<br>
Agent become available<br>
Music don't stops, caller continue listening music without
interrupt - Agent ringing<br>
in a 10 seconds Agent answers, at this point caller stop listening
music and start talking to agent.<br>
<p><br>
</p>
<p>2)<br>
</p>
<p>I made 2 calls for test:<br>
1-st - direct call from caller to agent. Hold by caller and agent
works good.<br>
2-nd - call from caller to number 3001 routed to ivr by
cc_handle_call() command<br>
call routed to intro 0081 and then to agent. Hold did not work.<br>
I found that it seems that agent’s xLite did no receive some sip
reply and after 30 seconds after answer xLite sends bye by
itself. <br>
Also there are errors in opensips.log<br>
</p>
<p>sip log captured with sngrep I uploaded to my server:<br>
</p>
<p>video2dv.com/download/opensips/direct.pcap<br>
video2dv.com/download/opensips/direct.txt<br>
video2dv.com/download/opensips/callcenter.pcap<br>
video2dv.com/download/opensips/callcenter.txt<br>
video2dv.com/download/opensips/callcenter.log<br>
<br>
</p>
<pre class="moz-signature" cols="72">Regards,
Laba Mikhail
</pre>
<div class="moz-cite-prefix">22.05.2019 10:09, Bogdan-Andrei Iancu
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:7c5c9dbd-71a1-4e52-4262-8642e901ae72@opensips.org">
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<tt>Hi Anton,<br>
<br>
In regards to your experience with the call_center module:<br>
<br>
1) You mean, while the call is ringing on the agent side, the
caller gets dead-air, right ?<br>
<br>
2) It should be working, do you have a pcap on that ?<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="https://www.opensips-solutions.com" moz-do-not-send="true">https://www.opensips-solutions.com</a>
OpenSIPS Summit 2019
<a class="moz-txt-link-freetext" href="https://www.opensips.org/events/Summit-2019Amsterdam/" moz-do-not-send="true">https://www.opensips.org/events/Summit-2019Amsterdam/</a>
</pre>
<div class="moz-cite-prefix">On 04/28/2019 02:34 PM, Mikhail
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:bb9e62e8-b3f9-b233-184c-3fcc7e7a5032@yandex.ru">
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<p>Hi Антон,</p>
<p>in my tests I have working greeting and queue and I sill
have issues I described before:</p>
<p>- when Invite is going to agent, caller hear silence, because
opensips stops call to medial server. <br>
</p>
<p>- can't place on Hold either agent or caller, opensips sends
"400 Not Acceptable".</p>
<p>I guess this is a feature/bugs in call_center module.</p>
<p>My goal is to manage call_center with more then 1000 agents
and migrate from our current platform, but this troubles stops
moving.<br>
</p>
<p><span class="tlid-translation translation" lang="en"><span
title="" class="">It would be very cool if the developers
or those who use the </span></span><span
class="tlid-translation translation" lang="en"><span
title="" class="">call_center module have commented on
these problems.</span></span></p>
<p><span class="tlid-translation translation" lang="en"><span
title="" class=""><br>
</span></span></p>
<p>Laba Mikhail<br>
</p>
<p><br>
</p>
25.04.2019 16:12, Антон Ершов пишет:<br>
<blockquote type="cite"
cite="mid:CAMp8X_vc+gx5h3c_8VTpYcoxM9tgnoj_vS7a=rUb4Vqz=JSf5A@mail.gmail.com">
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<pre class="m_-3630660128883277857gmail-tw-data-text m_-3630660128883277857gmail-tw-ta m_-3630660128883277857gmail-tw-text-medium" id="m_-3630660128883277857gmail-tw-target-text" dir="ltr" style="unicode-bidi:isolate;border:none;padding:0px 0.14em 0px 0px;margin-top:0px;margin-bottom:0px;font-family:inherit;overflow:hidden;width:275px;white-space:pre-wrap;color:rgb(33,33,33);height:108px;font-size:29px;line-height:36px"><pre class="m_-3630660128883277857gmail-tw-data-text m_-3630660128883277857gmail-tw-ta m_-3630660128883277857gmail-tw-text-medium" id="m_-3630660128883277857gmail-tw-target-text" dir="ltr" style="unicode-bidi:isolate;border:none;padding:0px 0.14em 0px 0px;margin-top:0px;margin-bottom:0px;font-family:inherit;overflow:hidden;width:275px;white-space:pre-wrap;height:108px;line-height:36px"><pre class="gmail-tw-data-text gmail-tw-ta gmail-tw-text-medium" id="gmail-tw-target-text" dir="ltr" style="unicode-bidi:isolate;border:none;padding:0px 0.14em 0px 0px;margin-top:0px;margin-bottom:0px;font-family:inherit;overflow:hidden;width:275px;white-space:pre-wrap;height:108px;line-height:36px"><span tabindex="0" lang="en">hi, did you manage to launch the call center module?</span></pre></pre></pre>
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