[OpenSIPS-Users] call_center module issues

[David Villasmil]

You’re not pasting the config scenario

On Sat, 20 Apr 2019 at 16:30, Mikhail <forfx at yandex.ru> wrote:

> Hi Alex,
>
> my config file is here: http://video2dv.com/download/opensips.cfg
>
> Mikhail Laba
>
>
>
> 20.04.2019 15:30, Alexander Jankowsky пишет:
> > Hello Mikhail,
> >
> > Can you copy and show us your opensips config file.
> > Maybe it is something simple and very basic that someone will quickly
> recognise.
> >
> > Alex
> >
> > -----Original Message-----
> > From: Users [mailto:users-bounces at lists.opensips.org] On Behalf Of
> Mikhail
> > Sent: Saturday, 20 April 2019 8:17 PM
> > To: users at lists.opensips.org
> > Subject: [OpenSIPS-Users] call_center module issues
> >
> > Hello!
> >
> > I'm trying to setup call_center module for the first time and found the
> following problems:
> >
> >
> > #1. When a call is in the queue and waiting for the free agent, opensips
> > makes a call to a media server and caller hear music - that's is ok,
> >
> > but when a free agent found and opensips is calling to him, the call to
> > mediaserver is ended and caller hear nothing.
> >
> > If agent did not answer, opensips sets up a new call to mediaserver.
> >
> > This is very strange behavior, because normally the caller, while he is
> > in queue, should hear music without interrupt  until one of the agents
> > answer the call. Exactly answer, but not ringing.
> >
> >
> > #2. After the agent answer the call it's not possible to put call on
> > hold, both agent and caller can't do it. In sip dialog there is a "400
> > Not Acceptable"
> >
> >
> > Of course it's possible that I made a wrong logic in opensips config,
> > anyway Is this behavior was hardcoded in call_center module? How to fix
> it?
> >
> >
> > Mikhail Laba
> >
> >
> >
> > _______________________________________________
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> > Users at lists.opensips.org
> > http://lists.opensips.org/cgi-bin/mailman/listinfo/users
> >
> >
> > _______________________________________________
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> > Users at lists.opensips.org
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>
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-- 
Regards,

David Villasmil
email: david.villasmil.work at gmail.com
phone: +34669448337
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