[OpenSIPS-Users] call_center module issues

[Mikhail]

Hi Alex,

my config file is here: http://video2dv.com/download/opensips.cfg

Mikhail Laba



20.04.2019 15:30, Alexander Jankowsky пишет:
> Hello Mikhail,
>
> Can you copy and show us your opensips config file.
> Maybe it is something simple and very basic that someone will quickly recognise.
>
> Alex
>
> -----Original Message-----
> From: Users [mailto:users-bounces at lists.opensips.org] On Behalf Of Mikhail
> Sent: Saturday, 20 April 2019 8:17 PM
> To: users at lists.opensips.org
> Subject: [OpenSIPS-Users] call_center module issues
>
> Hello!
>
> I'm trying to setup call_center module for the first time and found the following problems:
>
>
> #1. When a call is in the queue and waiting for the free agent, opensips
> makes a call to a media server and caller hear music - that's is ok,
>
> but when a free agent found and opensips is calling to him, the call to
> mediaserver is ended and caller hear nothing.
>
> If agent did not answer, opensips sets up a new call to mediaserver.
>
> This is very strange behavior, because normally the caller, while he is
> in queue, should hear music without interrupt  until one of the agents
> answer the call. Exactly answer, but not ringing.
>
>
> #2. After the agent answer the call it's not possible to put call on
> hold, both agent and caller can't do it. In sip dialog there is a "400
> Not Acceptable"
>
>
> Of course it's possible that I made a wrong logic in opensips config,
> anyway Is this behavior was hardcoded in call_center module? How to fix it?
>
>
> Mikhail Laba
>
>
>
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