[OpenSIPS-Users] opensips 2.1 call_center queue position

[Bogdan-Andrei Iancu]

Hi Jonathan,

Could you provide me (off list) the pcap holding the 2 calls (taken from 
OpenSIPS), and the OpenSIPS logs (covering the whole scenario) in 
log_level 4 ?

Thank you,

Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com

On 12/23/2016 05:52 PM, Jonathan Hunter wrote:
>
> Hi Bogdan,
>
>
> That seems to be better, certainly from the count incrementing, 
>  however  a couple of issues, I am now seeing this error, and when 
> first call hits opensips it doesnt now route to the Agent who is 
> logged in free and available;
>
>
> : ERROR:b2b_entities:b2b_send_request: Can not send request [INVITE] 
> for entity type [0] for dlg[0x7fe3f348a0f8]->[B2B.273.29] in 
> terminated state
> Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: 
> ERROR:b2b_logic:b2bl_bridge: Failed to send INVITE request
> Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: 
> ERROR:call_center:set_call_leg: bridging failed
> Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: 
> ERROR:call_center:b2bl_callback_customer: failed to set new 
> destination for call
> Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: 
> ERROR:b2b_logic:b2b_logic_notify_request: The callback function was 
> unsuccessful
>
>
>
> Also the first member in the queue is given value 0, and the second is 
> then given value 1, can it start at 1 or is there a reason behind it?
>
>
>
> Thanks
>
>
> Jon
>
>
>
> ------------------------------------------------------------------------
> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
> *Sent:* 23 December 2016 14:14
> *To:* Jonathan Hunter; OpenSIPS users mailling list
> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
> Hi Jonathan,
>
> A Merry Christmas to you too !
>
> I found a small mistake in the original patch I sent you. Please 
> revert that one and use this new patch (see attachment). Let me know 
> if it does the trick.
>
> Regards,
> Bogdan-Andrei Iancu
> OpenSIPS Founder and Developer
> http://www.opensips-solutions.com
> <http://www.opensips-solutions.com/>
> 	
> Home — OpenSIPS Solutions <http://www.opensips-solutions.com/>
> www.opensips-solutions.com
> OpenSIPS is a mature Open Source implementation of a SIP server. 
> OpenSIPS is more than a SIP proxy/router as it includes 
> application-level functionalities.
>
>
> On 22.12.2016 13:58, Jonathan Hunter wrote:
>>
>> Hi Bogdan,
>>
>>
>> Merry Christmas to you and the mailing list!
>>
>>
>> I am testing the real queue position, and with one call in progress, 
>> and then 2 subsequent calls, both of which hit the hold music loop, I 
>> unfortunately dont see the position value increment, it remains at 
>> cc_pos=0 for all the calls, this is with just one queue defined to 
>> keep things very  simple.
>>
>>
>> Please let me know what debug or information you require, here are 
>> some outputs;
>>
>>
>>
>>
>> opensipsctl fifo cc_list_calls
>> Call:: 255.0 Ref=2 State=queued Call Time=2 Flow=Cust1
>> Call:: 884.0 Ref=2 State=queued Call Time=51 Flow=Cust1
>> Call:: 344.0 Ref=1 State=toagent Call Time=70 Flow=Cust1 Agent=2000
>>
>> opensipsctl fifo cc_list_agents
>> Agent:: 2000 Ref=1 Loged in=YES State=incall
>>
>> opensipsctl fifo cc_list_flows
>> Flow:: Cust1 Avg Call Duration=199 Processed Calls=3 Logged Agents=1 
>> Ongoing Calls=3 Ref=3
>>
>> opensipsctl fifo cc_list_queue
>> Call:: 0 Waiting for=114 ETW=0
>>         Flow:: Cust1 Priority=256 Skill=custcare
>> Call:: 1 Waiting for=65 ETW=199
>>         Flow:: Cust1 Priority=256 Skill=custcare
>>
>> Many thanks
>>
>> Jon
>>
>>
>>
>>
>> ------------------------------------------------------------------------
>> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
>> *Sent:* 07 November 2016 20:41
>> *To:* Jonathan Hunter; OpenSIPS users mailling list
>> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
>> Hi Jonathan,
>>
>> I was not able to test it with a real queue, so let me know if it 
>> really does the job (in terms of reporting the real position in the 
>> queue).
>>
>> Some questions:
>> 1) currently I add that value only when sending to the queue / MOH - 
>> do you foresee any need to be added for other announcements like for 
>> welcome ?
>>
>> 2) will it be useful to add the ETW (estimate time to wait) ? is it 
>> useful ?
>>
>> Regards,
>> Bogdan-Andrei Iancu
>> OpenSIPS Founder and Developer
>> http://www.opensips-solutions.com
>>
>>>>>>
>>>>>
>>>>
>>>
>>
>

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