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    <tt>Hi Jonathan,<br>
      <br>
      Could you provide me (off list) the pcap holding the 2 calls
      (taken from OpenSIPS), and the OpenSIPS logs (covering the whole
      scenario) in log_level 4 ?<br>
      <br>
      Thank you,<br>
    </tt>
    <pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
    <div class="moz-cite-prefix">On 12/23/2016 05:52 PM, Jonathan Hunter
      wrote:<br>
    </div>
    <blockquote
cite="mid:DB3PR02MB0609E4277B2984CDE0A24F6BD950@DB3PR02MB060.eurprd02.prod.outlook.com"
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        <p>Hi Bogdan,</p>
        <p><br>
        </p>
        <p>That seems to be better, certainly from the count
          incrementing,  however  a couple of issues, I am now seeing
          this error, and when first call hits opensips it doesnt now
          route to the Agent who is logged in free and available;</p>
        <p><br>
        </p>
        <div>: ERROR:b2b_entities:b2b_send_request: Can not send request
          [INVITE] for entity type [0] for
          dlg[0x7fe3f348a0f8]->[B2B.273.29] in terminated state</div>
        <div>Dec 23 15:49:22 HPBXProxy1-beta
          /usr/local/sbin/opensips[12140]: ERROR:b2b_logic:b2bl_bridge:
          Failed to send INVITE request</div>
        <div>Dec 23 15:49:22 HPBXProxy1-beta
          /usr/local/sbin/opensips[12140]:
          ERROR:call_center:set_call_leg: bridging failed</div>
        <div>Dec 23 15:49:22 HPBXProxy1-beta
          /usr/local/sbin/opensips[12140]:
          ERROR:call_center:b2bl_callback_customer: failed to set new
          destination for call</div>
        <div>Dec 23 15:49:22 HPBXProxy1-beta
          /usr/local/sbin/opensips[12140]:
          ERROR:b2b_logic:b2b_logic_notify_request: The callback
          function was unsuccessful</div>
        <div><br>
        </div>
        <br>
        <p><br>
        </p>
        <p>Also the first member in the queue is given value 0, and the
          second is then given value 1, can it start at 1 or is there a
          reason behind it?</p>
        <p><br>
        </p>
        <p><br>
        </p>
        <p>Thanks</p>
        <p><br>
        </p>
        <p>Jon</p>
        <br>
        <br>
        <div style="color: rgb(0, 0, 0);">
          <hr tabindex="-1" style="display:inline-block; width:98%">
          <div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt"
              face="Calibri, sans-serif" color="#000000"><b>From:</b>
              Bogdan-Andrei Iancu <a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
              <b>Sent:</b> 23 December 2016 14:14<br>
              <b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
              <b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
              call_center queue position</font>
            <div> </div>
          </div>
          <div><tt>Hi Jonathan,<br>
              <br>
              A Merry Christmas to you too !<br>
              <br>
              I found a small mistake in the original patch I sent you.
              Please revert that one and use this new patch (see
              attachment). Let me know if it does the trick.<br>
              <br>
              Regards,<br>
            </tt>
            <pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk635462" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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                            src="http://www.opensips-solutions.com/imgs/slideshow/slide3.jpg"
                            height="99" width="250"></a></div>
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                    <td id="TextCell_14825081966800.3384754261767877"
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                          href="http://www.opensips-solutions.com/"
                          target="_blank" style="text-decoration: none;">Home
                          — OpenSIPS Solutions</a></div>
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                        id="LPMetadata_14825081966810.8885705763047189"
                        style="margin: 10px 0px 16px; color: rgb(102,
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                        "Segoe WP", Tahoma, Arial, sans-serif;
                        font-size: 14px; line-height: 14px;">
                        <a class="moz-txt-link-abbreviated" href="http://www.opensips-solutions.com">www.opensips-solutions.com</a></div>
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                        id="LPDescription_14825081966810.31914654434098777"
                        style="display: block; color: rgb(102, 102,
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                        font-size: 14px; line-height: 20px; max-height:
                        100px; overflow: hidden;">
                        OpenSIPS is a mature Open Source implementation
                        of a SIP server. OpenSIPS is more than a SIP
                        proxy/router as it includes application-level
                        functionalities.</div>
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            <br>
            <div class="moz-cite-prefix">On 22.12.2016 13:58, Jonathan
              Hunter wrote:<br>
            </div>
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                <p><span
                    style="font-family:Calibri,Arial,Helvetica,sans-serif;
                    font-size:12pt">Hi Bogdan,</span><br>
                </p>
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                      <p><br>
                      </p>
                      <p>Merry Christmas to you and the mailing list!</p>
                      <p><br>
                      </p>
                      <p>I am testing the real queue position, and with
                        one call in progress, and then 2 subsequent
                        calls, both of which hit the hold music loop, I
                        unfortunately dont see the position value
                        increment, it remains at <span style="">cc_pos=0
                          for all the calls, this is with just one queue
                          defined to keep things very  simple.</span></p>
                      <p><span style=""><br>
                        </span></p>
                      <p><span style="">Please let me know what debug or
                          information you require, here are some
                          outputs;</span></p>
                      <p><span style=""><br>
                        </span></p>
                      <p><span style=""></span></p>
                      <div>
                        <div><br>
                        </div>
                        <div><br>
                        </div>
                        <div>opensipsctl fifo cc_list_calls</div>
                        <div>Call:: 255.0 Ref=2 State=queued Call Time=2
                          Flow=Cust1<br>
                        </div>
                        <div>Call:: 884.0 Ref=2 State=queued Call
                          Time=51 Flow=Cust1</div>
                        <div>Call:: 344.0 Ref=1 State=toagent Call
                          Time=70 Flow=Cust1 Agent=2000</div>
                        <div><br>
                        </div>
                        <div>opensipsctl fifo cc_list_agents</div>
                        <div>Agent:: 2000 Ref=1 Loged in=YES
                          State=incall<br>
                        </div>
                        <div><br>
                        </div>
                        <div>opensipsctl fifo cc_list_flows</div>
                        <div>Flow:: Cust1 Avg Call Duration=199
                          Processed Calls=3 Logged Agents=1 Ongoing
                          Calls=3 Ref=3<br>
                        </div>
                        <div><br>
                        </div>
                        <div>opensipsctl fifo cc_list_queue</div>
                        <div>Call:: 0 Waiting for=114 ETW=0<br>
                        </div>
                        <div>        Flow:: Cust1 Priority=256
                          Skill=custcare</div>
                        <div>Call:: 1 Waiting for=65 ETW=199</div>
                        <div>        Flow:: Cust1 Priority=256
                          Skill=custcare</div>
                        <div><br>
                        </div>
                      </div>
                      <div>Many thanks</div>
                      <div><br>
                      </div>
                      <div>Jon</div>
                      <br>
                      <p><br>
                      </p>
                      <br>
                      <br>
                      <div style="color:rgb(0,0,0)">
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                        <div id="divRplyFwdMsg" dir="ltr"><font
                            style="font-size:11pt" face="Calibri,
                            sans-serif" color="#000000"><b>From:</b>
                            Bogdan-Andrei Iancu
                            <a moz-do-not-send="true"
                              class="moz-txt-link-rfc2396E"
                              href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
                            <b>Sent:</b> 07 November 2016 20:41<br>
                            <b>To:</b> Jonathan Hunter; OpenSIPS users
                            mailling list<br>
                            <b>Subject:</b> Re: [OpenSIPS-Users]
                            opensips 2.1 call_center queue position</font>
                          <div> </div>
                        </div>
                        <div><tt>Hi Jonathan,<br>
                            <br>
                            I was not able to test it with a real queue,
                            so let me know if it really does the job (in
                            terms of reporting the real position in the
                            queue).<br>
                            <br>
                            Some questions:<br>
                            1) currently I add that value only when
                            sending to the queue / MOH - do you foresee
                            any need to be added for other announcements
                            like for welcome ?<br>
                            <br>
                            2) will it be useful to add the ETW
                            (estimate time to wait) ? is it useful ?<br>
                            <br>
                            Regards, <br>
                          </tt>
                          <pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk214994" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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