[OpenSIPS-Users] Call Center function cc_handle_call and the Dispatcher module

[Jonathan Hunter]

Hi Bogdan,


Hope you are well, and thanks for the reply.


Sorry let me try and explain.


I have built a hosted solution using opensips and freeswitch, and in normal operation, a call hits opensips, routes to freeswitch for media resources, then routes back to opensips for termination.


I do this via dispatcher, so I can load balance across multiple freeswitch servers.


PSTN--->opensips(dispatcher)--->freeswitch---->opensips---->SIP Agent


I want to introduce call queuing into the mix, so looking at the best way to add this to the flow, so I assume I could insert when the call routes back from freeswitch into opensips for termination to the agent, which would make sense?


That way I can still use dispatcher on the ingress side, and engage call center for queuing when the call comes back from freeswitch?


PSTN--->opensips(dispatcher)--->freeswitch---->opensips(call_center)---->SIP Agent


Does that make sense?


Thanks


Jon



________________________________
From: Bogdan-Andrei Iancu <bogdan at opensips.org>
Sent: 07 August 2017 13:49
To: OpenSIPS users mailling list; Jonathan Hunter
Subject: Re: [OpenSIPS-Users] Call Center function cc_handle_call and the Dispatcher module

Hello Jonathan,

I think there is a conflict here, as you are trying to use together modules doing different routing algorithms.

* call center - it does its own routing by picking up the available agents.

* dispatcher - picks up a destination based on hashing.

Or maybe it is not clear for me what you want to use dispatcher for.

Best regards,

Bogdan-Andrei Iancu
  OpenSIPS Founder and Developer
  http://www.opensips-solutions.com

OpenSIPS Bootcamp 2017, Houston, US
  http://opensips.org/training/OpenSIPS_Bootcamp_2017.html


Home — OpenSIPS Solutions<http://www.opensips-solutions.com/>
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OpenSIPS is a mature Open Source implementation of a SIP server. OpenSIPS is more than a SIP proxy/router as it includes application-level functionalities.


On 08/05/2017 05:32 PM, Jonathan Hunter wrote:
Hi Guys,

We currently use the dispatcher module, and the ds_select_dst function to load balance calls to multiple freeswitch servers.

I am now implementing the call_center module, and using the function cc_handle_call to enter the call into the control of the module.

Is it possible once that function is engaged to use the dispatcher functions for load balancing or is it a question of when you call the function?

As I still want there to be resilience when using this function (apologies if I am misunderstanding the configuration).

Many thanks

Jon





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