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<p>Hi Bogdan,</p>
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<p>Hope you are well, and thanks for the reply.</p>
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<p>Sorry let me try and explain.</p>
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<p>I have built a hosted solution using opensips and freeswitch, and in normal operation, a call hits opensips, routes to freeswitch for media resources, then routes back to opensips for termination.</p>
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<p>I do this via dispatcher, so I can load balance across multiple freeswitch servers.</p>
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<p>PSTN--->opensips(dispatcher)--->freeswitch---->opensips---->SIP Agent</p>
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<p>I want to introduce call queuing into the mix, so looking at the best way to add this to the flow, so I assume I could insert when the call routes back from freeswitch into opensips for termination to the agent, which would make sense?</p>
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<p>That way I can still use dispatcher on the ingress side, and engage call center for queuing when the call comes back from freeswitch?</p>
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<p><span style="font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 16px;">PSTN--->opensips(dispatcher)--->freeswitch---->opensips(call_center)---->SIP
Agent</span><br>
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<p>Does that make sense?</p>
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<p>Thanks</p>
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<p>Jon</p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Bogdan-Andrei Iancu <bogdan@opensips.org><br>
<b>Sent:</b> 07 August 2017 13:49<br>
<b>To:</b> OpenSIPS users mailling list; Jonathan Hunter<br>
<b>Subject:</b> Re: [OpenSIPS-Users] Call Center function cc_handle_call and the Dispatcher module</font>
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<div><tt>Hello Jonathan,<br>
<br>
I think there is a conflict here, as you are trying to use together modules doing different routing algorithms.<br>
<br>
* call center - it does its own routing by picking up the available agents.<br>
<br>
* dispatcher - picks up a destination based on hashing.<br>
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Or maybe it is not clear for me what you want to use dispatcher for.<br>
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Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk836779" previewremoved="true">http://www.opensips-solutions.com</a>
OpenSIPS Bootcamp 2017, Houston, US
<a class="moz-txt-link-freetext" href="http://opensips.org/training/OpenSIPS_Bootcamp_2017.html" id="LPlnk537318" previewremoved="true">http://opensips.org/training/OpenSIPS_Bootcamp_2017.html</a>
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<div class="moz-cite-prefix">On 08/05/2017 05:32 PM, Jonathan Hunter wrote:<br>
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<div><span style="font-size:12pt">Hi Guys,</span><br>
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<div>We currently use the dispatcher module, and the ds_select_dst function to load balance calls to multiple freeswitch servers.</div>
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<div>I am now implementing the call_center module, and using the function cc_handle_call to enter the call into the control of the module.</div>
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<div>Is it possible once that function is engaged to use the dispatcher functions for load balancing or is it a question of when you call the function?</div>
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<div>As I still want there to be resilience when using this function (apologies if I am misunderstanding the configuration).</div>
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<div>Many thanks</div>
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<div>Jon</div>
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