[OpenSIPS-Users] Call Center function cc_handle_call and the Dispatcher module

Bogdan-Andrei Iancu bogdan at opensips.org
Mon Aug 7 09:49:18 EDT 2017

Hello Jonathan,

I think there is a conflict here, as you are trying to use together 
modules doing different routing algorithms.

* call center - it does its own routing by picking up the available agents.

* dispatcher - picks up a destination based on hashing.

Or maybe it is not clear for me what you want to use dispatcher for.

Best regards,

Bogdan-Andrei Iancu
   OpenSIPS Founder and Developer

OpenSIPS Bootcamp 2017, Houston, US

On 08/05/2017 05:32 PM, Jonathan Hunter wrote:
> Hi Guys,
> We currently use the dispatcher module, and the ds_select_dst function 
> to load balance calls to multiple freeswitch servers.
> I am now implementing the call_center module, and using the function 
> cc_handle_call to enter the call into the control of the module.
> Is it possible once that function is engaged to use the dispatcher 
> functions for load balancing or is it a question of when you call the 
> function?
> As I still want there to be resilience when using this function 
> (apologies if I am misunderstanding the configuration).
> Many thanks
> Jon
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