[OpenSIPS-Users] Call Center function cc_handle_call and the Dispatcher module

[Bogdan-Andrei Iancu]

Hello Jonathan,

I think there is a conflict here, as you are trying to use together 
modules doing different routing algorithms.

* call center - it does its own routing by picking up the available agents.

* dispatcher - picks up a destination based on hashing.

Or maybe it is not clear for me what you want to use dispatcher for.

Best regards,

Bogdan-Andrei Iancu
   OpenSIPS Founder and Developer
   http://www.opensips-solutions.com

OpenSIPS Bootcamp 2017, Houston, US
   http://opensips.org/training/OpenSIPS_Bootcamp_2017.html

On 08/05/2017 05:32 PM, Jonathan Hunter wrote:
> Hi Guys,
>
> We currently use the dispatcher module, and the ds_select_dst function 
> to load balance calls to multiple freeswitch servers.
>
> I am now implementing the call_center module, and using the function 
> cc_handle_call to enter the call into the control of the module.
>
> Is it possible once that function is engaged to use the dispatcher 
> functions for load balancing or is it a question of when you call the 
> function?
>
> As I still want there to be resilience when using this function 
> (apologies if I am misunderstanding the configuration).
>
> Many thanks
>
> Jon
>
>
>
>
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