[OpenSIPS-Users] opensips 2.1 call_center queue position

[Jonathan Hunter]

Hi Bogdan,
Yes being able to grab the queue position would be perfect.
Is that possible?
Thanks
Jon

Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
To: hunterj91 at hotmail.com; users at lists.opensips.org
From: bogdan at opensips.org
Date: Wed, 12 Oct 2016 15:42:43 +0300


  
    
  
  
    Hi Jonathan,

      

      When a call is mapped to a flow / queue (before playing the
      welcome message), we know the ETA (estimated time to wait) and
      when is placed in the queue (before playing the queuing) we
      internally know the position in the queue.

      

      Would it help to have the position in the queue placed into a
      custome SIP header, when sending the INVITE to the message_queue
      URL ? or to the welcome message ?

      

      Regards,

    
    Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
    On 12.10.2016 12:06, Jonathan Hunter
      wrote:

    
    
      
      Hello Bogdan,
        

        
        Thanks for the response.
        

        
        In terms of my question, with a number of queuing
          platforms, they have the capability to tell the caller, what
          position they are in , and when they are likely to be
          answered.
        

        
        I just wondered if this logic was already within the
          module, or if I would need to use an external code/script to
          facilitate this function?
        

        
        As I presume call_center tracks the number of calls
          currently in a queue ? I would then want to be able to extract
          that information, and if a caller was for example in 3rd place
          in a queue, I could inject the relevant audio from freeswitch
          to tell them their current position?
        

        
        Does that make sense? :)   Just wanted to know if its
          something this module can do?
        

        
        Thanks
        

        
        Jon

          

          
            Subject: Re: [OpenSIPS-Users] opensips
            2.1 call_center queue position

            To: users at lists.opensips.org; hunterj91 at hotmail.com

            From: bogdan at opensips.org

            Date: Wed, 12 Oct 2016 11:23:45 +0300

            

            Hello Jon,

              

              The message_queue is a SIP URI pointing to an audio
              announcement to play to roll of the waiting/in-queue
              playback. This needs to be an announcements that never
              ends (from the perspective of the media server); only the
              the OpenSIPS Queue may terminate the playback, when it
              decides to take out the call from waiting and to deliver
              it to an agent.

              

              As for your question, I'm not sure I understand what you
              mean by "inject a message with queue position for the
              caller in question" - could you detail please ?

              

              Regards,

            
            Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
            On 11.10.2016 13:36,
              Jonathan Hunter wrote:

            
            
              
              
                Hi guys,
                

                
                I have implemented an opensips/freeswitch
                  environment, and I wish to add call queues to it, and
                  I like the look of call_center, so just checking this
                  out in comparison to mod_callcenter in FS world.
                

                
                My main question is if using the call_center module
                  if you can inject a message with queue position for
                  the caller in question, as I cant see that in
                  documentation, I only see message_queue which I assume
                  could be used to report the callers position, but just
                  wondered if anyone has done this and if they could
                  give me some tips as to if possible?
                

                
                Many thanks
                

                
                Jon
              
              

              
              

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