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<body class='hmmessage'><div dir='ltr'>Hi Bogdan,<div><br></div><div>Yes being able to grab the queue position would be perfect.</div><div><br></div><div>Is that possible?</div><div><br></div><div>Thanks</div><div><br></div><div>Jon<br><br><div><hr id="stopSpelling">Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position<br>To: hunterj91@hotmail.com; users@lists.opensips.org<br>From: bogdan@opensips.org<br>Date: Wed, 12 Oct 2016 15:42:43 +0300<br><br>
<tt>Hi Jonathan,<br>
<br>
When a call is mapped to a flow / queue (before playing the
welcome message), we know the ETA (estimated time to wait) and
when is placed in the queue (before playing the queuing) we
internally know the position in the queue.<br>
<br>
Would it help to have the position in the queue placed into a
custome SIP header, when sending the INVITE to the message_queue
URL ? or to the welcome message ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On 12.10.2016 12:06, Jonathan Hunter
wrote:<br>
</div>
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<div dir="ltr">Hello Bogdan,
<div><br>
</div>
<div>Thanks for the response.</div>
<div><br>
</div>
<div>In terms of my question, with a number of queuing
platforms, they have the capability to tell the caller, what
position they are in , and when they are likely to be
answered.</div>
<div><br>
</div>
<div>I just wondered if this logic was already within the
module, or if I would need to use an external code/script to
facilitate this function?</div>
<div><br>
</div>
<div>As I presume call_center tracks the number of calls
currently in a queue ? I would then want to be able to extract
that information, and if a caller was for example in 3rd place
in a queue, I could inject the relevant audio from freeswitch
to tell them their current position?</div>
<div><br>
</div>
<div>Does that make sense? :) Just wanted to know if its
something this module can do?</div>
<div><br>
</div>
<div>Thanks</div>
<div><br>
</div>
<div>Jon<br>
<br>
<div>
<hr id="ecxstopSpelling">Subject: Re: [OpenSIPS-Users] opensips
2.1 call_center queue position<br>
To: <a class="ecxmoz-txt-link-abbreviated" href="mailto:users@lists.opensips.org">users@lists.opensips.org</a>; <a class="ecxmoz-txt-link-abbreviated" href="mailto:hunterj91@hotmail.com">hunterj91@hotmail.com</a><br>
From: <a class="ecxmoz-txt-link-abbreviated" href="mailto:bogdan@opensips.org">bogdan@opensips.org</a><br>
Date: Wed, 12 Oct 2016 11:23:45 +0300<br>
<br>
<tt>Hello Jon,<br>
<br>
The message_queue is a SIP URI pointing to an audio
announcement to play to roll of the waiting/in-queue
playback. This needs to be an announcements that never
ends (from the perspective of the media server); only the
the OpenSIPS Queue may terminate the playback, when it
decides to take out the call from waiting and to deliver
it to an agent.<br>
<br>
As for your question, I'm not sure I understand what you
mean by "inject a message with queue position for the
caller in question" - could you detail please ?<br>
<br>
Regards,<br>
</tt>
<pre class="ecxmoz-signature">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="ecxmoz-txt-link-freetext" href="http://www.opensips-solutions.com" target="_blank">http://www.opensips-solutions.com</a></pre>
<div class="ecxmoz-cite-prefix">On 11.10.2016 13:36,
Jonathan Hunter wrote:<br>
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<div dir="ltr">
<div><span style="font-size:12pt;">Hi guys,</span></div>
<div><br>
</div>
<div>I have implemented an opensips/freeswitch
environment, and I wish to add call queues to it, and
I like the look of call_center, so just checking this
out in comparison to mod_callcenter in FS world.</div>
<div><br>
</div>
<div>My main question is if using the call_center module
if you can inject a message with queue position for
the caller in question, as I cant see that in
documentation, I only see message_queue which I assume
could be used to report the callers position, but just
wondered if anyone has done this and if they could
give me some tips as to if possible?</div>
<div><br>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
</div>
<br>
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