[OpenSIPS-Users] opensips 2.1 call_center queue position

[Bogdan-Andrei Iancu]

Hi Jonathan,

When a call is mapped to a flow / queue (before playing the welcome 
message), we know the ETA (estimated time to wait) and when is placed in 
the queue (before playing the queuing) we internally know the position 
in the queue.

Would it help to have the position in the queue placed into a custome 
SIP header, when sending the INVITE to the message_queue URL ? or to the 
welcome message ?

Regards,

Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com

On 12.10.2016 12:06, Jonathan Hunter wrote:
> Hello Bogdan,
>
> Thanks for the response.
>
> In terms of my question, with a number of queuing platforms, they have 
> the capability to tell the caller, what position they are in , and 
> when they are likely to be answered.
>
> I just wondered if this logic was already within the module, or if I 
> would need to use an external code/script to facilitate this function?
>
> As I presume call_center tracks the number of calls currently in a 
> queue ? I would then want to be able to extract that information, and 
> if a caller was for example in 3rd place in a queue, I could inject 
> the relevant audio from freeswitch to tell them their current position?
>
> Does that make sense? :)   Just wanted to know if its something this 
> module can do?
>
> Thanks
>
> Jon
>
> ------------------------------------------------------------------------
> Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
> To: users at lists.opensips.org; hunterj91 at hotmail.com
> From: bogdan at opensips.org
> Date: Wed, 12 Oct 2016 11:23:45 +0300
>
> Hello Jon,
>
> The message_queue is a SIP URI pointing to an audio announcement to 
> play to roll of the waiting/in-queue playback. This needs to be an 
> announcements that never ends (from the perspective of the media 
> server); only the the OpenSIPS Queue may terminate the playback, when 
> it decides to take out the call from waiting and to deliver it to an 
> agent.
>
> As for your question, I'm not sure I understand what you mean by 
> "inject a message with queue position for the caller in question" - 
> could you detail please ?
>
> Regards,
> Bogdan-Andrei Iancu
> OpenSIPS Founder and Developer
> http://www.opensips-solutions.com
> On 11.10.2016 13:36, Jonathan Hunter wrote:
>
>     Hi guys,
>
>     I have implemented an opensips/freeswitch environment, and I wish
>     to add call queues to it, and I like the look of call_center, so
>     just checking this out in comparison to mod_callcenter in FS world.
>
>     My main question is if using the call_center module if you can
>     inject a message with queue position for the caller in question,
>     as I cant see that in documentation, I only see message_queue
>     which I assume could be used to report the callers position, but
>     just wondered if anyone has done this and if they could give me
>     some tips as to if possible?
>
>     Many thanks
>
>     Jon
>
>
>     _______________________________________________
>     Users mailing list
>     Users at lists.opensips.org <mailto:Users at lists.opensips.org>
>     http://lists.opensips.org/cgi-bin/mailman/listinfo/users
>
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.opensips.org/pipermail/users/attachments/20161012/737efb4b/attachment-0001.htm>