[OpenSIPS-Users] opensips 2.1 call_center queue position

[Bogdan-Andrei Iancu]

Hi Jonathan,

A Merry Christmas to you too !

I found a small mistake in the original patch I sent you. Please revert 
that one and use this new patch (see attachment). Let me know if it does 
the trick.

Regards,

Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com

On 22.12.2016 13:58, Jonathan Hunter wrote:
>
> Hi Bogdan,
>
>
> Merry Christmas to you and the mailing list!
>
>
> I am testing the real queue position, and with one call in progress, 
> and then 2 subsequent calls, both of which hit the hold music loop, I 
> unfortunately dont see the position value increment, it remains at 
> cc_pos=0 for all the calls, this is with just one queue defined to 
> keep things very  simple.
>
>
> Please let me know what debug or information you require, here are 
> some outputs;
>
>
>
>
> opensipsctl fifo cc_list_calls
> Call:: 255.0 Ref=2 State=queued Call Time=2 Flow=Cust1
> Call:: 884.0 Ref=2 State=queued Call Time=51 Flow=Cust1
> Call:: 344.0 Ref=1 State=toagent Call Time=70 Flow=Cust1 Agent=2000
>
> opensipsctl fifo cc_list_agents
> Agent:: 2000 Ref=1 Loged in=YES State=incall
>
> opensipsctl fifo cc_list_flows
> Flow:: Cust1 Avg Call Duration=199 Processed Calls=3 Logged Agents=1 
> Ongoing Calls=3 Ref=3
>
> opensipsctl fifo cc_list_queue
> Call:: 0 Waiting for=114 ETW=0
>         Flow:: Cust1 Priority=256 Skill=custcare
> Call:: 1 Waiting for=65 ETW=199
>         Flow:: Cust1 Priority=256 Skill=custcare
>
> Many thanks
>
> Jon
>
>
>
>
> ------------------------------------------------------------------------
> *From:* Bogdan-Andrei Iancu <bogdan at opensips.org>
> *Sent:* 07 November 2016 20:41
> *To:* Jonathan Hunter; OpenSIPS users mailling list
> *Subject:* Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
> Hi Jonathan,
>
> I was not able to test it with a real queue, so let me know if it 
> really does the job (in terms of reporting the real position in the 
> queue).
>
> Some questions:
> 1) currently I add that value only when sending to the queue / MOH - 
> do you foresee any need to be added for other announcements like for 
> welcome ?
>
> 2) will it be useful to add the ETW (estimate time to wait) ? is it 
> useful ?
>
> Regards,
> Bogdan-Andrei Iancu
> OpenSIPS Founder and Developer
> http://www.opensips-solutions.com
>
>>>>>
>>>>
>>>
>>
>

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