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<tt>Hi Jonathan,<br>
<br>
A Merry Christmas to you too !<br>
<br>
I found a small mistake in the original patch I sent you. Please
revert that one and use this new patch (see attachment). Let me
know if it does the trick.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a></pre>
<div class="moz-cite-prefix">On 22.12.2016 13:58, Jonathan Hunter
wrote:<br>
</div>
<blockquote
cite="mid:DB3PR02MB060E16BB3E353758702FAAABD920@DB3PR02MB060.eurprd02.prod.outlook.com"
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<p><span style="font-family: Calibri, Arial, Helvetica,
sans-serif; font-size: 12pt;">Hi Bogdan,</span><br>
</p>
<div style="color: rgb(0, 0, 0);">
<div>
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<p><br>
</p>
<p>Merry Christmas to you and the mailing list!</p>
<p><br>
</p>
<p>I am testing the real queue position, and with one call
in progress, and then 2 subsequent calls, both of which
hit the hold music loop, I unfortunately dont see the
position value increment, it remains at <span
style="font-family:Calibri,Arial,Helvetica,sans-serif,"Apple
Color Emoji","Segoe UI
Emoji",NotoColorEmoji,"Segoe UI
Symbol","Android Emoji",EmojiSymbols;
font-size:16px">cc_pos=0 for all the calls, this is
with just one queue defined to keep things very
simple.</span></p>
<p><span
style="font-family:Calibri,Arial,Helvetica,sans-serif,"Apple
Color Emoji","Segoe UI
Emoji",NotoColorEmoji,"Segoe UI
Symbol","Android Emoji",EmojiSymbols;
font-size:16px"><br>
</span></p>
<p><span
style="font-family:Calibri,Arial,Helvetica,sans-serif,"Apple
Color Emoji","Segoe UI
Emoji",NotoColorEmoji,"Segoe UI
Symbol","Android Emoji",EmojiSymbols;
font-size:16px">Please let me know what debug or
information you require, here are some outputs;</span></p>
<p><span
style="font-family:Calibri,Arial,Helvetica,sans-serif,"Apple
Color Emoji","Segoe UI
Emoji",NotoColorEmoji,"Segoe UI
Symbol","Android Emoji",EmojiSymbols;
font-size:16px"><br>
</span></p>
<p><span
style="font-family:Calibri,Arial,Helvetica,sans-serif,"Apple
Color Emoji","Segoe UI
Emoji",NotoColorEmoji,"Segoe UI
Symbol","Android Emoji",EmojiSymbols;
font-size:16px"></span></p>
<div>
<div><br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_calls</div>
<div>Call:: 255.0 Ref=2 State=queued Call Time=2
Flow=Cust1<br>
</div>
<div>Call:: 884.0 Ref=2 State=queued Call Time=51
Flow=Cust1</div>
<div>Call:: 344.0 Ref=1 State=toagent Call Time=70
Flow=Cust1 Agent=2000</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_agents</div>
<div>Agent:: 2000 Ref=1 Loged in=YES State=incall<br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_flows</div>
<div>Flow:: Cust1 Avg Call Duration=199 Processed
Calls=3 Logged Agents=1 Ongoing Calls=3 Ref=3<br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_queue</div>
<div>Call:: 0 Waiting for=114 ETW=0<br>
</div>
<div> Flow:: Cust1 Priority=256 Skill=custcare</div>
<div>Call:: 1 Waiting for=65 ETW=199</div>
<div> Flow:: Cust1 Priority=256 Skill=custcare</div>
<div><br>
</div>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
<br>
<p><br>
</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block;
width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font
style="font-size:11pt" color="#000000"
face="Calibri, sans-serif"><b>From:</b>
Bogdan-Andrei Iancu <a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 07 November 2016 20:41<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling
list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1
call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
I was not able to test it with a real queue, so let
me know if it really does the job (in terms of
reporting the real position in the queue).<br>
<br>
Some questions:<br>
1) currently I add that value only when sending to
the queue / MOH - do you foresee any need to be
added for other announcements like for welcome ?<br>
<br>
2) will it be useful to add the ETW (estimate time
to wait) ? is it useful ?<br>
<br>
Regards, <br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk214994" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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