[OpenSIPS-Users] call_center module issues

[Mikhail]

Hi Alex!

I did no changes in standard scenario_callcenter.xml,
here it is:
<?xml version="1.0"?>
<scenario id="call center" name="Call center" param="1" type="script">
     <init>
         <bridge>
             <server>
                 <id>server1</id>
             </server>
             <client>
                 <id>client1</id>
                 <type>message</type>
                 <destination>
                     <value type="param">1</value>
                 </destination>
             </client>
         </bridge>
         <state>1</state>
     </init>
</scenario>


This is my first time when I try opensips, I set up a centos 7 and 
install opensips via yum from opensips repo. All tests at this time are 
in local net.


Mikhail Laba


21.04.2019 12:30, Alexander Jankowsky пишет:
>
> Hello Mikhail,
>
> Have you looked at or made any changes to scenario_callcenter.xml
>
> Maybe you can copy and show us what, if anything you have changed there.
>
> I am not familiar with call center but maybe someone will recognise 
> something.
>
> Also, are you in a closed test and experimental set up or on an open 
> internet.
>
> Alex
>
> *From:*Users [mailto:users-bounces at lists.opensips.org] *On Behalf Of 
> *David Villasmil
> *Sent:* Sunday, 21 April 2019 2:18 AM
> *To:* OpenSIPS users mailling list
> *Subject:* Re: [OpenSIPS-Users] call_center module issues
>
> You’re not pasting the config scenario
>
> On Sat, 20 Apr 2019 at 16:30, Mikhail <forfx at yandex.ru 
> <mailto:forfx at yandex.ru>> wrote:
>
>     Hi Alex,
>
>     my config file is here: http://video2dv.com/download/opensips.cfg
>
>     Mikhail Laba
>
>
>
>     20.04.2019 15:30, Alexander Jankowsky пишет:
>     > Hello Mikhail,
>     >
>     > Can you copy and show us your opensips config file.
>     > Maybe it is something simple and very basic that someone will
>     quickly recognise.
>     >
>     > Alex
>     >
>     > -----Original Message-----
>     > From: Users [mailto:users-bounces at lists.opensips.org
>     <mailto:users-bounces at lists.opensips.org>] On Behalf Of Mikhail
>     > Sent: Saturday, 20 April 2019 8:17 PM
>     > To: users at lists.opensips.org <mailto:users at lists.opensips.org>
>     > Subject: [OpenSIPS-Users] call_center module issues
>     >
>     > Hello!
>     >
>     > I'm trying to setup call_center module for the first time and
>     found the following problems:
>     >
>     >
>     > #1. When a call is in the queue and waiting for the free agent,
>     opensips
>     > makes a call to a media server and caller hear music - that's is ok,
>     >
>     > but when a free agent found and opensips is calling to him, the
>     call to
>     > mediaserver is ended and caller hear nothing.
>     >
>     > If agent did not answer, opensips sets up a new call to mediaserver.
>     >
>     > This is very strange behavior, because normally the caller,
>     while he is
>     > in queue, should hear music without interrupt until one of the
>     agents
>     > answer the call. Exactly answer, but not ringing.
>     >
>     >
>     > #2. After the agent answer the call it's not possible to put call on
>     > hold, both agent and caller can't do it. In sip dialog there is
>     a "400
>     > Not Acceptable"
>     >
>     >
>     > Of course it's possible that I made a wrong logic in opensips
>     config,
>     > anyway Is this behavior was hardcoded in call_center module? How
>     to fix it?
>     >
>     >
>     > Mikhail Laba
>     >
>     >
>     >
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>     >
>     >
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>
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>
> -- 
>
> Regards,
>
> David Villasmil
>
> email: david.villasmil.work at gmail.com 
> <mailto:david.villasmil.work at gmail.com>
>
> phone: +34669448337
>
>
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