[OpenSIPS-Users] Doubt about call center module

[Bogdan-Andrei Iancu]

Hi Daniel,

Are you sure you configured a proper SIP URI as "message_queue" in the 
flow description ? My impression is you have an empty string there - and 
OpenSIPS is trying to put the call on the queue (as there is no agent), 
but the SIP URI is not valid.

Regards,

Bogdan-Andrei Iancu

OpenSIPS Founder and Developer
   http://www.opensips-solutions.com
OpenSIPS Bootcamp 2018
   http://opensips.org/training/OpenSIPS_Bootcamp_2018/

On 08/29/2018 10:26 PM, Daniel Zanutti wrote:
> Got some more info.
>
> *This is the first call that worked fine:*
> ......
>
> *This is the second call that had the problem:*
> .....
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
> DBG:call_center:cc_call_state_machine: selecting QUEUE
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
> DBG:call_center:cc_queue_push_call:  QUEUE - adding call 0x7fd8510524a8
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
> DBG:call_center:cc_queue_push_call: adding call on pos 0 (already 1 
> calls), l=(nil) h=(nil)
> Aug 29 16:04:38 plat5 /sbin/opensips[24890]: 
> DBG:call_center:w_handle_call: new destination for 
> call(0x7fd8510524a8) is  (state=2)
> .....
>
>
> On Mon, Aug 27, 2018 at 6:15 PM Daniel Zanutti 
> <daniel.zanutti at gmail.com <mailto:daniel.zanutti at gmail.com>> wrote:
>
>     Trying to configure the call center modules, but found a problem
>     when there is no agents available.
>
>     If there is 1 agent available, call is sent to him with no problem:
>
>     Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Recebida asterisk -
>     Tentando entrar na fila fila-1
>     Aug 27 18:11:00 plat5 /sbin/opensips[23575]: Entrou na fila com
>     sucesso (fila-1)!
>     Aug 27 18:11:01 plat5 /sbin/opensips[23569]: incoming reply
>
>     But when there is no agent available, opensips refuses:
>     Aug 27 18:11:07 plat5 /sbin/opensips[23569]: Recebida asterisk -
>     Tentando entrar na fila fila-1
>     Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>     ERROR:b2b_logic:b2b_process_scenario_init: Failed to get the value
>     for the b2b client ruri
>     Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>     ERROR:call_center:set_call_leg: failed to init new b2bua call
>     (empty ID received)
>     Aug 27 18:11:07 plat5 /sbin/opensips[23569]:
>     ERROR:call_center:w_handle_call: failed to set new destination for
>     call
>     Aug 27 18:11:07 plat5 /sbin/opensips[23569]: errnum: -1
>
>     Error -1 means flowID is invalid, but I sent the same value on
>     both calls.
>
>     This is the call:
>
>     cc_handle_call("$rU")
>
>     I'm using Opensips 2.4.2 with Debian 8.11.
>
>     Am I missing something or found a bug?
>
>     Thanks
>
>
>
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