[OpenSIPS-Users] Debug Assistance (All the gateways are disabled)

[Callum Guy]

Hi All,

This morning one of our OpenSIPs instances (2.1.4 (x86_64/linux)) had an
issue that lasted around a minute, I'm trying to establish cause and
wondered if anyone would be able to offer suggestions based on our log
output. At the time of the issue the server was receiving around genuine 80
calls per second however some did not get timely responses (took ~2.5
seconds) which caused the requests to fail.

The following log messages represent the start and end of the failure
period:

2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
disabled
2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
disabled
2017-11-27 08:00:21  ERROR:drouting:route2_carrier: All the gateways are
disabled
2017-11-27 08:00:21  CRITICAL:core:mk_proxy: could not resolve hostname:
"internal.address"
2017-11-27 08:00:21  ERROR:tm:uri2proxy: bad host name in URI
<sip:441767300000 at internal.address>
2017-11-27 08:00:21  ERROR:tm:t_forward_nonack: failure to add branches
2017-11-27 08:00:21  ERROR:rtpproxy:force_rtp_proxy_body: incorrect port 0
in reply from rtp proxy
2017-11-27 08:00:21  CRITICAL:core:mk_proxy: could not resolve hostname:
"internal.address"
2017-11-27 08:00:21  ERROR:tm:uri2proxy: bad host name in URI
<sip:442083400000 at internal.address  >
...
2017-11-27 08:01:17  CRITICAL:core:mk_proxy: could not resolve hostname:
"internal.address"
2017-11-27 08:01:17  ERROR:tm:uri2proxy: bad host name in URI
<sip:441216100000 at internal.address  >
2017-11-27 08:01:17  ERROR:tm:t_forward_nonack: failure to add branches

Where the logs state internal.address these are normal and correct domains
which have been redacted.

Is anyone able to offer any advice on how to interpret those messages? In
particular the initial messages "All the gateways are disabled" seem like a
good lead however I am unclear how to interpret these.

Any advice would be greatly appreciated.

Many thanks,

Callum
-- 
Callum Guy
Head of Information Security
X-on

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