[OpenSIPS-Users] call_center module and loose routing

[Bogdan-Andrei Iancu]

Have you tried to use the local route to identify the call to the agents 
(based on RURI ?) and force the SIPSERVER address in the $du ?

Regards,

Bogdan-Andrei Iancu
   OpenSIPS Founder and Developer
   http://www.opensips-solutions.com

On 11/22/2017 05:44 PM, Xaled wrote:
> Hi
>
> Correct.
>
> Thanks,
> Xaled
>
>
> On 22 Nov 2017, at 16:09, Bogdan-Andrei Iancu <bogdan at opensips.org 
> <mailto:bogdan at opensips.org>> wrote:
>
>> Hi,
>>
>> So you use pre-loaded route in order to send initial INVITEs from 
>> SIPSERVER to OPENSIPS, right ?
>>
>> And what you want to achieve is to have all the calls generated by 
>> OpenSIPS Call Center (to agents, to announcements) to actually go 
>> again via the SIPSERVER?
>>
>> Regards,
>> Bogdan-Andrei Iancu
>>    OpenSIPS Founder and Developer
>>    http://www.opensips-solutions.com
>> On 11/21/2017 12:30 PM, xaled wrote:
>>>
>>> Hi Bogdan,
>>>
>>> I use opensips in an scenario where OPENSIPS is addressed from the 
>>> main SIPSERVER using Route header. OPENSIPS performs different 
>>> modifications on the INVITE request and gives the INVITE back to the 
>>> main SIPSERVER. This works fine with the loose_route() so far.
>>>
>>> Now I want to use the call_center module for RURI agent addressing, 
>>> queues, etc while still preserving the Route header based next hop 
>>> routing between main SIPSERVER and OPENSIPS.
>>>
>>> Would manually parsing the Route Header at OPENSIPS, deleting first 
>>> route header, saving the hostport value of the second Route header 
>>> to some variable and provide it as a kind of $du to the call_center 
>>> module for the next hop routing back to SIPSERVER work?
>>>
>>> For my scenario to work the Route header with the second Route 
>>> header value has not to be deleted or modified by the call_center 
>>> module.
>>>
>>> Here is the table showing the pseudo values of the RURI and the 
>>> Route Header at the ingress of SIPSERVER and OPENSIPS respectively.
>>>
>>>              SIPSERVER         -> 
>>> OPENSIPS         ->         SIPSERVER    -> AGENT
>>>
>>> RURI:    0800CallCenter 
>>> 0800CallCenter            agent                   agent
>>>
>>> Route:                 opensips, sipserver     sipserver
>>>
>>> Does this make it a bit more clearer?
>>>
>>> Thanks,
>>>
>>> xaled
>>>
>>> *From:*Bogdan-Andrei Iancu [mailto:bogdan at opensips.org]
>>> *Sent:* Tuesday, November 21, 2017 10:55 AM
>>> *To:* users at lists.opensips.org; xaled <xaled at web.de>
>>> *Subject:* Re: [OpenSIPS-Users] call_center module and loose routing
>>>
>>> Hi,
>>>
>>> The routing in Call Center module is not compatible with the 
>>> loose_route().
>>>
>>> The loose_route is a mechanism used by a SIP proxy staying in the 
>>> middle of a SIP session.
>>>
>>> On the other hand, the Call Center is using a SIP Back-2-Back engine 
>>> in order to implement the queuing.
>>>
>>> Better try to explain what are you trying to achieve here.
>>>
>>> Regards,
>>>
>>> Bogdan-Andrei Iancu
>>>    OpenSIPS Founder and Developer
>>>    http://www.opensips-solutions.com
>>>
>>> On 11/20/2017 04:46 PM, xaled wrote:
>>>
>>>     Hi
>>>
>>>     I want to use opensips with call_center module in a loose route
>>>     scenario where the INVITE has to be routed by opensips to the
>>>     next hop (sipserver) based on what is left from Route header
>>>     after loose_route() is performed. The call_center module has to
>>>     update the RURI with agent location and let the next hop from
>>>     the route header perform the actual routing to the agent.
>>>
>>>     Here are the expected route and RURI header values at the
>>>     opensips, sipserver and agent:
>>>
>>>     opensips sipserver             agent
>>>
>>>     RURI: 0800CallCenter agent                    agent
>>>
>>>     Route:  opensips, sipserver sipserver
>>>
>>>     Will something like this work as described above:
>>>
>>>     loose_route();
>>>
>>>     cc_handle_call(test_flow);
>>>
>>>     Thanks,
>>>
>>>     xaled
>>>
>>>
>>>
>>>
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>>>
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>>>
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>>>
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>>>
>>

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