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<tt>Have you tried to use the <tt>local route to identify the call
to the agents (based <tt>on RU<tt>RI ?) and force <tt>the SIP<tt>SERVER
add<tt>ress in the $du ?<br>
<br>
<tt>Regards,</tt><br>
</tt></tt></tt></tt></tt></tt></tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a>
</pre>
<div class="moz-cite-prefix">On 11/22/2017 05:44 PM, Xaled wrote:<br>
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<div>Hi</div>
<div><br>
</div>
<div>Correct.<br>
<br>
Thanks,</div>
<div>Xaled<br>
<br>
</div>
<div><br>
On 22 Nov 2017, at 16:09, Bogdan-Andrei Iancu <<a
href="mailto:bogdan@opensips.org" moz-do-not-send="true">bogdan@opensips.org</a>>
wrote:<br>
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<tt>Hi,<br>
<br>
<tt>So you use <tt>pre-loaded route in order to <tt>send
in<tt>itial INVITEs from SIPSERVER to OPENSIPS, ri<tt>ght
? <br>
<br>
<tt>And w<tt>hat you want to achi<tt>eve is t<tt>o
have all the calls generated by OpenSIPS <tt>Call
C<tt>enter <tt>(to agents, to
announcements) to <tt>actually go
again <tt>via the SIPSERVER<tt> ?<br>
<br>
<tt>Regards,</tt><br>
</tt></tt></tt></tt></tt></tt></tt></tt></tt></tt></tt></tt></tt></tt></tt></tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" moz-do-not-send="true">http://www.opensips-solutions.com</a>
</pre>
<div class="moz-cite-prefix">On 11/21/2017 12:30 PM, xaled
wrote:<br>
</div>
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi
Bogdan,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">I use opensips in an scenario where
OPENSIPS is addressed from the main SIPSERVER using
Route header. OPENSIPS performs different
modifications on the INVITE request and gives the
INVITE back to the main SIPSERVER. This works fine
with the loose_route() so far.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">Now I want to use the call_center module
for RURI agent addressing, queues, etc while still
preserving the Route header based next hop routing
between main SIPSERVER and OPENSIPS.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">Would manually parsing the Route Header
at OPENSIPS, deleting first route header, saving the
hostport value of the second Route header to some
variable and provide it as a kind of $du to the
call_center module for the next hop routing back to
SIPSERVER work? <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">For my scenario to work the Route header
with the second Route header value has not to be
deleted or modified by the call_center module.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">Here is the table showing the pseudo
values of the RURI and the Route Header at the ingress
of SIPSERVER and OPENSIPS respectively. <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> SIPSERVER ->
OPENSIPS -> SIPSERVER ->
AGENT</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">RURI: 0800CallCenter
0800CallCenter agent agent</span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Route:
opensips, sipserver sipserver</span><span
lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">Does this make it a bit more clearer?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US">xaled<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"
lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"
lang="EN-US">From:</span></b><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"
lang="EN-US"> Bogdan-Andrei Iancu [<a
class="moz-txt-link-freetext"
href="mailto:bogdan@opensips.org"
moz-do-not-send="true">mailto:bogdan@opensips.org</a>]
<br>
<b>Sent:</b> Tuesday, November 21, 2017 10:55 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated"
href="mailto:users@lists.opensips.org"
moz-do-not-send="true">users@lists.opensips.org</a>;
xaled <a class="moz-txt-link-rfc2396E"
href="mailto:xaled@web.de"
moz-do-not-send="true"><xaled@web.de></a><br>
<b>Subject:</b> Re: [OpenSIPS-Users] call_center
module and loose routing<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><tt><span style="font-size:10.0pt">Hi,</span></tt><span
style="font-size:10.0pt;font-family:"Courier
New""><br>
<br>
<tt>The routing in Call Center module is not
compatible with the loose_route().</tt><br>
<br>
<tt>The loose_route is a mechanism used by a SIP proxy
staying in the middle of a SIP session.</tt><br>
<br>
<tt>On the other hand, the Call Center is using a SIP
Back-2-Back engine in order to implement the
queuing.</tt><br>
<br>
<tt>Better try to explain what are you trying to
achieve here.</tt><br>
<br>
<tt>Regards,</tt><br>
<br>
</span><o:p></o:p></p>
<pre>Bogdan-Andrei Iancu<o:p></o:p></pre>
<pre> OpenSIPS Founder and Developer<o:p></o:p></pre>
<pre> <a href="http://www.opensips-solutions.com" moz-do-not-send="true">http://www.opensips-solutions.com</a><o:p></o:p></pre>
<div>
<p class="MsoNormal">On 11/20/2017 04:46 PM, xaled
wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">I want to use opensips with
call_center module in a loose route scenario
where the INVITE has to be routed by opensips to
the next hop (sipserver) based on what is left
from Route header after loose_route() is
performed. The call_center module has to update
the RURI with agent location and let the next
hop from the route header perform the actual
routing to the agent.</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Here are the expected route and
RURI header values at the opensips, sipserver
and agent:</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">
opensips
sipserver agent</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">RURI:
0800CallCenter
agent agent</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Route: opensips, sipserver
sipserver</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Will something like this work as
described above:</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">loose_route(); </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">cc_handle_call(test_flow);</span><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#1F497D"
lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">xaled</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><br>
<br>
<br>
<o:p></o:p></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>Users mailing list<o:p></o:p></pre>
<pre><a href="mailto:Users@lists.opensips.org" moz-do-not-send="true">Users@lists.opensips.org</a><o:p></o:p></pre>
<pre><a href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users" moz-do-not-send="true">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a><o:p></o:p></pre>
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