[OpenSIPS-Users] Questions on Call Center

[Bogdan-Andrei Iancu]

Pat,

The Call Center is built in such a way that requires a SIP entity to do 
the playback. So, for the announcements and on-hold you must use a SIP 
media server to provide the RTP.

Regards,

Bogdan-Andrei Iancu
   OpenSIPS Founder and Developer
   http://www.opensips-solutions.com

OpenSIPS Summit May 2017 Amsterdam
   http://www.opensips.org/events/Summit-2017Amsterdam.html

On 04/12/2017 06:45 PM, Pat Burke wrote:
> Thanks for the answers Bogdan,
>
> For question #2, is there a way to rtpproxy to play messages for call 
> center?  The parameters want a uri.  How do you provide a uri for 
> rtpproxy?
>
> Regards,
> *Pat Burke*
>
> Voxtelesys | solutions to grow your business
> ______________________________________________________________________________________
> Direct: (402) 403-5121 |   Cell: (402) 443-8929 |   Email: 
> pat at voxtelesys.com <mailto:pat at voxtelesys.com>
> 1801 23rd Avenue North |  Suite 217 |  Fargo, North Dakota 58102
>
>     ------------------------------------------------------------------------
>     -----Original Message-----
>     From: "Bogdan-Andrei Iancu" <bogdan at opensips.org
>     <mailto:bogdan at opensips.org>>
>     To: "OpenSIPS users mailling list" <users at lists.opensips.org
>     <mailto:users at lists.opensips.org>>, "Pat Burke"
>     <pat at voxtelesys.com <mailto:pat at voxtelesys.com>>
>     Date: 04/12/17 08:42
>     Subject: Re: [OpenSIPS-Users] Questions on Call Center
>
>     Hi Pat,
>
>     1) no, you cannot do this - each time there is a new call (from
>     the queue) to be sent to the agent, it will be like a completely
>     new incoming call.
>
>     2) I sure I understand the question - you want the use rtpproxy to
>     play the media (announcements in the call center scenario) ??
>
>     3) no, there is not.
>
>     Best regards,
>
>     Bogdan-Andrei Iancu
>        OpenSIPS Founder and Developer
>        http://www.opensips-solutions.comOpenSIPS Summit May 2017 Amsterdam
>        http://www.opensips.org/events/Summit-2017Amsterdam.html
>
>     On 04/10/2017 08:07 PM, Pat Burke wrote:
>>     Hello,
>>
>>     I am looking at utilizing the call center module and have a few
>>     question.
>>
>>     1) Put agent on hold - play prompt. From what I can tell, it
>>     looks like when a call come in from a customer and a matching
>>     agent is found, the agent is called and the two calls are
>>     bridged. Is there a way to have the agent "On-Hold" (optionally
>>     playing a prerecorded message) until a call is received from a
>>     customer? Then after the call is complete, the agent is put back
>>     on hold.
>>
>>     2) RTPProxy URL. Is there a way to specify a url for rtpproxy
>>     that will specify a certain file? I know you can use
>>     rtpproxy_stream2uas to specify a file to play, but can I
>>     configure rtpproxy through just a url to play file. Or will
>>     rtpproxy not work for providing the media to the call center module?
>>
>>     3) Coach mode. Is there a way to bring a "coach"? The "coach"
>>     could have three modes: 1) Listen only (both customer and agent),
>>     2) Listen (both customer and agent) and speak to agent, 3) Listen
>>     and speak to customer and agent (3 way call).
>>
>>     Regards,
>>     *Pat Burke*
>>
>>     Voxtelesys | solutions to grow your business
>>     ______________________________________________________________________________________
>>     Direct: (402) 403-5121 | Cell: (402) 443-8929 | Email:
>>     pat at voxtelesys.com
>>     1801 23rd Avenue North | Suite 217 | Fargo, North Dakota 58102
>>
>>
>>     _______________________________________________
>>     Users mailing listUsers at lists.opensips.orghttp://lists.opensips.org/cgi-bin/mailman/listinfo/users
>

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