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<tt>Pat,<br>
<br>
The Call Center is built in such a way that requires a SIP entity
to do the playback. So, for the announcements and on-hold you must
use a SIP media server to provide the RTP.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a>
OpenSIPS Summit May 2017 Amsterdam
<a class="moz-txt-link-freetext" href="http://www.opensips.org/events/Summit-2017Amsterdam.html">http://www.opensips.org/events/Summit-2017Amsterdam.html</a>
</pre>
<div class="moz-cite-prefix">On 04/12/2017 06:45 PM, Pat Burke
wrote:<br>
</div>
<blockquote
cite="mid:581152da36cf92379e6dd356c71313c5@voxtelesys.com"
type="cite">
<title></title>
<div class="iw_mail" dir="ltr">Thanks for the answers Bogdan,
<div><br>
</div>
<div>For question #2, is there a way to rtpproxy to play
messages for call center? The parameters want a uri. How do
you provide a uri for rtpproxy?<br>
<br>
<div class="signature">
<div style="font-family: arial, helvetica, sans-serif;
font-size: 16px;"><span data-mce-style="color: #808080;
font-family: arial,helvetica,sans-serif; font-size:
11pt;" style="color: rgb(128, 128, 128); font-size:
11pt;">Regards,</span></div>
<div style="font-family: arial, helvetica, sans-serif;
font-size: 16px;">
<span data-mce-style="color: #808080; font-family:
arial,helvetica,sans-serif; font-size: 11pt;"
style="color: rgb(128, 128, 128); font-size: 11pt;"><strong>Pat
Burke</strong></span><br>
<br>
<div><img moz-do-not-send="true" alt="Voxtelesys |
solutions to grow your business"
src="http://www.voxtelesys.com/images/img/Voxtelesys-logo-2016-179x49-email-tagline.png"
data-mce-src="http://www.voxtelesys.com/images/img/Voxtelesys-logo-2016-179x49-email-tagline.png"
data-mce-style="color: #00274c; font-family:
arial,helvetica,sans-serif; font-size: 16pt;
font-weight: bold; text-decoration: none;"
style="color: rgb(0, 39, 76); font-size: 16pt;
font-weight: bold;"></div>
<div><span data-mce-style="color: #999999; font-size:
8pt;" style="color: rgb(153, 153, 153); font-size:
8pt;">______________________________________________________________________________________</span></div>
<div><span data-mce-style="font-size: 11pt; font-family:
arial,helvetica,sans-serif; color: #808080;"
style="font-size: 11pt; color: rgb(128, 128, 128);">Direct:
(402) 403-5121 <span data-mce-style="font-size:
14pt;" style="font-size: 14pt;">|</span> Cell:
(402) 443-8929 <span data-mce-style="font-size:
14pt;" style="font-size: 14pt;">|</span> Email: <a
moz-do-not-send="true"
href="mailto:pat@voxtelesys.com"><a class="moz-txt-link-abbreviated" href="mailto:pat@voxtelesys.com">pat@voxtelesys.com</a></a></span></div>
<div><span data-mce-style="font-size: 11pt; font-family:
arial,helvetica,sans-serif; color: #808080;"
style="font-size: 11pt; color: rgb(128, 128, 128);">1801
23rd Avenue North <span data-mce-style="font-size:
14pt;" style="font-size: 14pt;">|</span> Suite 217
<span data-mce-style="font-size: 14pt;"
style="font-size: 14pt;">|</span> Fargo, North
Dakota 58102</span></div>
</div>
</div>
<br>
<blockquote class="reply_block" dir="ltr" style="border-left:
2px solid blue; margin: 5pt 0 5pt 10pt; padding: 0 0 0 5pt;
font-size: 13px; font-family: tahoma,helvetica,sans-serif;">
<hr size="1">-----Original Message-----<br>
From: "Bogdan-Andrei Iancu" <<a moz-do-not-send="true"
href="mailto:bogdan@opensips.org">bogdan@opensips.org</a>><br>
To: "OpenSIPS users mailling list" <<a
moz-do-not-send="true"
href="mailto:users@lists.opensips.org"><a class="moz-txt-link-abbreviated" href="mailto:users@lists.opensips.org">users@lists.opensips.org</a></a>>,
"Pat Burke" <<a moz-do-not-send="true"
href="mailto:pat@voxtelesys.com">pat@voxtelesys.com</a>><br>
Date: 04/12/17 08:42<br>
Subject: Re: [OpenSIPS-Users] Questions on Call Center<br>
<br>
<tt>Hi Pat,<br>
<br>
1) no, you cannot do this - each time there is a new call
(from the queue) to be sent to the agent, it will be like
a completely new incoming call.<br>
<br>
2) I sure I understand the question - you want the use
rtpproxy to play the media (announcements in the call
center scenario) ??<br>
<br>
3) no, there is not.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a>OpenSIPS Summit May 2017 Amsterdam
<a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://www.opensips.org/events/Summit-2017Amsterdam.html">http://www.opensips.org/events/Summit-2017Amsterdam.html</a></pre>
<div class="moz-cite-prefix">On 04/10/2017 08:07 PM, Pat
Burke wrote:<br>
</div>
<blockquote
cite="mid:ad8271d3f2bc2097e557d9cbd77063a2@voxtelesys.com"
type="cite">
<div class="iw_mail" dir="ltr">Hello,
<div><br>
</div>
<div>I am looking at utilizing the call center module
and have a few question.</div>
<div><br>
</div>
<div>1) Put agent on hold - play prompt. From what I can
tell, it looks like when a call come in from a
customer and a matching agent is found, the agent is
called and the two calls are bridged. Is there a way
to have the agent "On-Hold" (optionally playing a
prerecorded message) until a call is received from a
customer? Then after the call is complete, the agent
is put back on hold.</div>
<div><br>
</div>
<div>2) RTPProxy URL. Is there a way to specify a url
for rtpproxy that will specify a certain file? I know
you can use <span style="background-color: rgb(254,
254, 238);">rtpproxy_stream2uas to specify a file to
play, but can I configure rtpproxy through just a
url to play file. Or will rtpproxy not work for
providing the media to the call center module?</span>
</div>
<div><br>
</div>
<div>3) Coach mode. Is there a way to bring a "coach"?
The "coach" could have three modes: 1) Listen only
(both customer and agent), 2) Listen (both customer
and agent) and speak to agent, 3) Listen and speak to
customer and agent (3 way call).<br>
<br>
<div>
<div style="font-family: arial, helvetica,
sans-serif; font-size: 16px;"><span
data-mce-style="color: #808080; font-family:
arial,helvetica,sans-serif; font-size: 11pt;"
style="color: rgb(128, 128, 128); font-size:
11pt;">Regards,</span></div>
<div style="font-family: arial, helvetica,
sans-serif; font-size: 16px;">
<span data-mce-style="color: #808080; font-family:
arial,helvetica,sans-serif; font-size: 11pt;"
style="color: rgb(128, 128, 128); font-size:
11pt;"><strong>Pat Burke</strong></span><br>
<br>
<div><img moz-do-not-send="true" alt="Voxtelesys |
solutions to grow your business"
src="http://www.voxtelesys.com/images/img/Voxtelesys-logo-2016-179x49-email-tagline.png"
data-mce-src="http://www.voxtelesys.com/images/img/Voxtelesys-logo-2016-179x49-email-tagline.png"
data-mce-style="color: #00274c; font-family:
arial,helvetica,sans-serif; font-size: 16pt;
font-weight: bold; text-decoration: none;"
style="color: rgb(0, 39, 76); font-size: 16pt;
font-weight: bold;"></div>
<div><span data-mce-style="color: #999999;
font-size: 8pt;" style="color: rgb(153, 153,
153); font-size: 8pt;">______________________________________________________________________________________</span></div>
<div><span data-mce-style="font-size: 11pt;
font-family: arial,helvetica,sans-serif;
color: #808080;" style="font-size: 11pt;
color: rgb(128, 128, 128);">Direct: (402)
403-5121 <span data-mce-style="font-size:
14pt;" style="font-size: 14pt;">|</span>
Cell: (402) 443-8929 <span
data-mce-style="font-size: 14pt;"
style="font-size: 14pt;">|</span> Email: <a
moz-do-not-send="true"
class="moz-txt-link-abbreviated"
href="mailto:pat@voxtelesys.com"><a class="moz-txt-link-abbreviated" href="mailto:pat@voxtelesys.com">pat@voxtelesys.com</a></a></span></div>
<div><span data-mce-style="font-size: 11pt;
font-family: arial,helvetica,sans-serif;
color: #808080;" style="font-size: 11pt;
color: rgb(128, 128, 128);">1801 23rd Avenue
North <span data-mce-style="font-size: 14pt;"
style="font-size: 14pt;">|</span> Suite 217
<span data-mce-style="font-size: 14pt;"
style="font-size: 14pt;">|</span> Fargo,
North Dakota 58102</span></div>
</div>
</div>
</div>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<br>
<pre wrap="">_______________________________________________
Users mailing list<a moz-do-not-send="true" class="moz-txt-link-abbreviated" href="mailto:Users@lists.opensips.org">Users@lists.opensips.org</a><a moz-do-not-send="true" class="moz-txt-link-freetext" href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a></pre>
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