[OpenSIPS-Users] Questions on Call Center

[Bogdan-Andrei Iancu]

Hi Pat,

1) no, you cannot do this - each time there is a new call (from the 
queue) to be sent to the agent, it will be like a completely new 
incoming call.

2) I sure I understand the question - you want the use rtpproxy to play 
the media (announcements in the call center scenario) ??

3) no, there is not.

Best regards,

Bogdan-Andrei Iancu
   OpenSIPS Founder and Developer
   http://www.opensips-solutions.com

OpenSIPS Summit May 2017 Amsterdam
   http://www.opensips.org/events/Summit-2017Amsterdam.html

On 04/10/2017 08:07 PM, Pat Burke wrote:
> Hello,
>
> I am looking at utilizing the call center module and have a few question.
>
> 1) Put agent on hold - play prompt.  From what I can tell, it looks 
> like when a call come in from a customer and a matching agent is 
> found, the agent is called and the two calls are bridged.  Is there a 
> way to have the agent "On-Hold" (optionally playing a prerecorded 
> message) until a call is received from a customer?  Then after the 
> call is complete, the agent is put back on hold.
>
> 2) RTPProxy URL.  Is there a way to specify a url for rtpproxy that 
> will specify a certain file? I know you can use rtpproxy_stream2uas to 
> specify a file to play, but can I configure rtpproxy through just a 
> url to play file.  Or will rtpproxy not work for providing the media 
> to the call center module?
>
> 3) Coach mode.  Is there a way to bring a "coach"?  The "coach" could 
> have three modes: 1) Listen only (both customer and agent), 2) Listen 
> (both customer and agent) and speak to agent, 3) Listen and speak to 
> customer and agent (3 way call).
>
> Regards,
> *Pat Burke*
>
> Voxtelesys | solutions to grow your business
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