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<tt>Hi Pat,<br>
<br>
1) no, you cannot do this - each time there is a new call (from
the queue) to be sent to the agent, it will be like a completely
new incoming call.<br>
<br>
2) I sure I understand the question - you want the use rtpproxy to
play the media (announcements in the call center scenario) ??<br>
<br>
3) no, there is not.<br>
<br>
Best regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a>
OpenSIPS Summit May 2017 Amsterdam
<a class="moz-txt-link-freetext" href="http://www.opensips.org/events/Summit-2017Amsterdam.html">http://www.opensips.org/events/Summit-2017Amsterdam.html</a>
</pre>
<div class="moz-cite-prefix">On 04/10/2017 08:07 PM, Pat Burke
wrote:<br>
</div>
<blockquote
cite="mid:ad8271d3f2bc2097e557d9cbd77063a2@voxtelesys.com"
type="cite">
<title></title>
<div class="iw_mail" dir="ltr">Hello,
<div><br>
</div>
<div>I am looking at utilizing the call center module and have a
few question.</div>
<div><br>
</div>
<div>1) Put agent on hold - play prompt. From what I can tell,
it looks like when a call come in from a customer and a
matching agent is found, the agent is called and the two calls
are bridged. Is there a way to have the agent "On-Hold"
(optionally playing a prerecorded message) until a call is
received from a customer? Then after the call is complete,
the agent is put back on hold.</div>
<div><br>
</div>
<div>2) RTPProxy URL. Is there a way to specify a url for
rtpproxy that will specify a certain file? I know you can use <span
style="background-color: rgb(254, 254, 238);">rtpproxy_stream2uas
to specify a file to play, but can I configure rtpproxy
through just a url to play file. Or will rtpproxy not work
for providing the media to the call center module?</span>
</div>
<div><br>
</div>
<div>3) Coach mode. Is there a way to bring a "coach"? The
"coach" could have three modes: 1) Listen only (both customer
and agent), 2) Listen (both customer and agent) and speak to
agent, 3) Listen and speak to customer and agent (3 way call).<br>
<br>
<div class="signature">
<div style="font-family: arial, helvetica, sans-serif;
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font-family: arial,helvetica,sans-serif; font-size:
11pt;" style="color: rgb(128, 128, 128); font-size:
11pt;">Regards,</span></div>
<div style="font-family: arial, helvetica, sans-serif;
font-size: 16px;">
<span data-mce-style="color: #808080; font-family:
arial,helvetica,sans-serif; font-size: 11pt;"
style="color: rgb(128, 128, 128); font-size: 11pt;"><strong>Pat
Burke</strong></span><br>
<br>
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(402) 443-8929 <span data-mce-style="font-size:
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<br>
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<br>
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