<div dir="ltr">Yes. It always stay in incall state.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 7 May 2024 at 13:14, Jehanzaib Younis <<a href="mailto:jehanzaib.kiani@gmail.com">jehanzaib.kiani@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Does it always stay in the incall State? If this is the case then you need to check somehow BYE or CANCEL not working properly. <div><div><br></div><div><div><div dir="ltr" class="gmail_signature"><div>Regards,</div>
<div>Jehanzaib</div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 7, 2024 at 6:03 PM Prathibha B <<a href="mailto:prathibhab.tvm@gmail.com" target="_blank">prathibhab.tvm@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">"Agents": [<br> {<br> "id": "101001",<br> "Ref": 1,<br> "Loged in": "YES",<br> "State": "incall"<br> },<br> {<br> "id": "101002",<br> "Ref": 1,<br> "Loged in": "YES",<br> "State": "incall"<br> }<br> ]<br><div><br></div><div>The agent state shows status as incall.</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, 7 May 2024 at 06:35, Jehanzaib Younis <<a href="mailto:jehanzaib.kiani@gmail.com" target="_blank">jehanzaib.kiani@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div><div>Hi Parathiba,<br><br>Could you capture the SIP packets? They'll provide insight into what's going on.</div><div><br></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature"><div>Regards,</div>
<div>Jehanzaib</div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 7, 2024 at 12:40 AM Prathibha B <<a href="mailto:prathibhab.tvm@gmail.com" target="_blank">prathibhab.tvm@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">I'm able to hear the message given in the message queue but the call is not getting transferred to the online agent,<br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>Regards,</div><div>B.Prathibha<br></div></div></div></div>
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