<div dir="ltr"><b>I've created the entries in cc_agents and cc_flows table.</b><div><br></div><div><b>cc_agents table</b></div><div>+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+<br>| id | agentid | location                   | logstate | msrp_location | msrp_max_sessions | skills  | wrapup_end_time | wrapup_time |<br>+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+<br>|  8 | 101001  | <a href="http://sip:101001@bp.erss.in:1443">sip:101001@bp.erss.in:1443</a> |        0 | NULL          |                 4 | support |               0 |           0 |<br>|  9 | 101002  | <a href="http://sip:101002@bp.erss.in:1443">sip:101002@bp.erss.in:1443</a> |        0 | NULL          |                 4 | support |               0 |           0 |<br>+----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+<br></div><div><br></div><div><b>cc_flows table</b></div><div>+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+<br>| id | flowid  | priority | skill   | prependcid | max_wrapup_time | dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | dissuading_qsize_th | message_welcome | message_queue  | message_dissuading | message_flow_id |<br>+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+<br>|  1 | support |      256 | support | NULL       |               0 |                 0 |                    0 |                 0 |                   0 |                 | <a href="mailto:112@bp.erss.in">112@bp.erss.in</a> | NULL               | NULL            |<br>+----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, 11 Apr 2024 at 14:27, Prathibha B <<a href="mailto:prathibhab.tvm@gmail.com">prathibhab.tvm@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Getting the following error in call center module<div><br></div><div>ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID received)<br>Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: ERROR:call_center:w_handle_call: failed to set new destination for call<br clear="all"><div><br></div><div>Call center code in opensips.cfg:</div><div><br></div><div>if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) {<br>        if (!cc_handle_call("support")) {<br>                send_reply(403,"Cannot handle call");<br>                exit;<br>        }<br></div><div>}</div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>Regards,</div><div>B.Prathibha<br></div></div></div></div></div>
</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>Regards,</div><div>B.Prathibha<br></div></div></div>