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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hello Mikhail,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>The idea really was to understand what platform you were familiar with.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>So as to better help you apply your knowledge to the Opensips platform.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>There might have been someone with a very similar problem and experience.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>My guess is that Call Center has been reasonably well developed and that being<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>from the contributions and input and experience of many people over many years.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>It would necessarily have to be an evolved core that suited nearly all and everyone.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>From there you would need to configure and code to suit your exact requirements.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>This makes good sense as no two users might ever have the same specific needs.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>However the required core elements would be recurring, similar or the same.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Have you looked carefully and at the call center module documentation.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><a href="https://opensips.org/html/docs/modules/2.4.x/call_center.html">https://opensips.org/html/docs/modules/2.4.x/call_center.html</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Alex<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'> Users [mailto:users-bounces@lists.opensips.org] <b>On Behalf Of </b>Mikhail<br><b>Sent:</b> Monday, 29 April 2019 1:15 AM<br><b>To:</b> users@lists.opensips.org<br><b>Subject:</b> Re: [OpenSIPS-Users] call_center module issues<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p>Hi Alexander,<o:p></o:p></p><p>I 'm using centos 7 release 7.6.1810 (Core) and opensips 2.4.5 from repos.<o:p></o:p></p><p>At the moment we are using one of the proprietary call-center platforms. I think I should not publish it's name in this vein.<o:p></o:p></p><p><o:p> </o:p></p><p>Laba Mikhail<o:p></o:p></p><p><o:p> </o:p></p><div><p class=MsoNormal>28.04.2019 17:43, Alexander Jankowsky пишет:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hello Mikhail,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>What version of Opensips are you using.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>What platform are migrating from.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Alex</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext'> Users [<a href="mailto:users-bounces@lists.opensips.org">mailto:users-bounces@lists.opensips.org</a>] <b>On Behalf Of </b>Mikhail<br><b>Sent:</b> Sunday, 28 April 2019 9:04 PM<br><b>To:</b> <a href="mailto:users@lists.opensips.org">users@lists.opensips.org</a><br><b>Subject:</b> Re: [OpenSIPS-Users] call_center module issues</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p>Hi Антон,<o:p></o:p></p><p>in my tests I have working greeting and queue and I sill have issues I described before:<o:p></o:p></p><p>- when Invite is going to agent, caller hear silence, because opensips stops call to medial server. <o:p></o:p></p><p>- can't place on Hold either agent or caller, opensips sends "400 Not Acceptable".<o:p></o:p></p><p>I guess this is a feature/bugs in call_center module.<o:p></o:p></p><p>My goal is to manage call_center with more then 1000 agents and migrate from our current platform, but this troubles stops moving.<o:p></o:p></p><p><span class=tlid-translation><span lang=EN>It would be very cool if the developers or those who use the call_center module have commented on these problems.</span></span><o:p></o:p></p><p><span lang=EN><br><br><br></span><o:p></o:p></p><p>Laba Mikhail<o:p></o:p></p><p> <o:p></o:p></p><p class=MsoNormal>25.04.2019 16:12, Антон Ершов пишет:<br><br><br><o:p></o:p></p><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><pre style='line-height:27.0pt;unicode-bidi:isolate;white-space:pre-wrap;overflow:hidden' id="m_-3630660128883277857gmail-tw-target-text"><span lang=EN style='font-family:inherit;color:#212121'>hi, did you manage to launch the call center module?</span><o:p></o:p></pre></div><p class=MsoNormal><br><br><br><o:p></o:p></p><pre>_______________________________________________<o:p></o:p></pre><pre>Users mailing list<o:p></o:p></pre><pre><a href="mailto:Users@lists.opensips.org">Users@lists.opensips.org</a><o:p></o:p></pre><pre><a href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a><o:p></o:p></pre></blockquote><p class=MsoNormal><br><br><o:p></o:p></p><pre>_______________________________________________<o:p></o:p></pre><pre>Users mailing list<o:p></o:p></pre><pre><a href="mailto:Users@lists.opensips.org">Users@lists.opensips.org</a><o:p></o:p></pre><pre><a href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a><o:p></o:p></pre></blockquote></div></body></html>