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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hello Mikhail,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Have you looked at or made any changes to scenario_callcenter.xml<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Maybe you can copy and show us what, if anything you have changed there.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I am not familiar with call center but maybe someone will recognise something.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Also, are you in a closed test and experimental set up or on an open internet.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Alex<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Users [mailto:users-bounces@lists.opensips.org] <b>On Behalf Of </b>David Villasmil<br><b>Sent:</b> Sunday, 21 April 2019 2:18 AM<br><b>To:</b> OpenSIPS users mailling list<br><b>Subject:</b> Re: [OpenSIPS-Users] call_center module issues<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>You’re not pasting the config scenario<o:p></o:p></p></div></div><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Sat, 20 Apr 2019 at 16:30, Mikhail <<a href="mailto:forfx@yandex.ru">forfx@yandex.ru</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><p class=MsoNormal>Hi Alex,<br><br>my config file is here: <a href="http://video2dv.com/download/opensips.cfg" target="_blank">http://video2dv.com/download/opensips.cfg</a><br><br>Mikhail Laba<br><br><br><br>20.04.2019 15:30, Alexander Jankowsky пишет:<br>> Hello Mikhail,<br>><br>> Can you copy and show us your opensips config file.<br>> Maybe it is something simple and very basic that someone will quickly recognise.<br>><br>> Alex<br>><br>> -----Original Message-----<br>> From: Users [mailto:<a href="mailto:users-bounces@lists.opensips.org" target="_blank">users-bounces@lists.opensips.org</a>] On Behalf Of Mikhail<br>> Sent: Saturday, 20 April 2019 8:17 PM<br>> To: <a href="mailto:users@lists.opensips.org" target="_blank">users@lists.opensips.org</a><br>> Subject: [OpenSIPS-Users] call_center module issues<br>><br>> Hello!<br>><br>> I'm trying to setup call_center module for the first time and found the following problems:<br>><br>><br>> #1. When a call is in the queue and waiting for the free agent, opensips<br>> makes a call to a media server and caller hear music - that's is ok,<br>><br>> but when a free agent found and opensips is calling to him, the call to<br>> mediaserver is ended and caller hear nothing.<br>><br>> If agent did not answer, opensips sets up a new call to mediaserver.<br>><br>> This is very strange behavior, because normally the caller, while he is<br>> in queue, should hear music without interrupt until one of the agents<br>> answer the call. Exactly answer, but not ringing.<br>><br>><br>> #2. After the agent answer the call it's not possible to put call on<br>> hold, both agent and caller can't do it. In sip dialog there is a "400<br>> Not Acceptable"<br>><br>><br>> Of course it's possible that I made a wrong logic in opensips config,<br>> anyway Is this behavior was hardcoded in call_center module? How to fix it?<br>><br>><br>> Mikhail Laba<br>><br>><br>><br>> _______________________________________________<br>> Users mailing list<br>> <a href="mailto:Users@lists.opensips.org" target="_blank">Users@lists.opensips.org</a><br>> <a href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users" target="_blank">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a><br>><br>><br>> _______________________________________________<br>> Users mailing list<br>> <a href="mailto:Users@lists.opensips.org" target="_blank">Users@lists.opensips.org</a><br>> <a href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users" target="_blank">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a><br><br>_______________________________________________<br>Users mailing list<br><a href="mailto:Users@lists.opensips.org" target="_blank">Users@lists.opensips.org</a><br><a href="http://lists.opensips.org/cgi-bin/mailman/listinfo/users" target="_blank">http://lists.opensips.org/cgi-bin/mailman/listinfo/users</a><o:p></o:p></p></blockquote></div></div><p class=MsoNormal>-- <o:p></o:p></p><div><div><div><p class=MsoNormal>Regards,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal>David Villasmil<o:p></o:p></p><div><p class=MsoNormal>email: <a href="mailto:david.villasmil.work@gmail.com" target="_blank">david.villasmil.work@gmail.com</a><o:p></o:p></p></div><div><p class=MsoNormal>phone: +34669448337<o:p></o:p></p></div></div></div></div></body></html>