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<p class="MsoNormal">Hello everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have been using AG Projects Media Proxy for several years. Recently we’ve been experiencing intermittent problems with calls not being initiated and we’ve traced this to the media proxy component.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The frequency of the issue is around 1 in 2000 calls.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The following error is logged by the SIP proxy “ERROR: mediaproxy [mediaproxy.c:1528]: send_command(): did timeout waiting for an answer”.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The following error corresponds in the dispatcher component of the Media Proxy software “Connection to OpenSIPS lost: Connection was closed cleanly.”.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The problem is temporary and subsequent calls are successful without any intervention.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I can’t find any information on the WWW about either of these messages.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The mediaproxy components are running the latest debian packages as is the corresponding module. I do have some older servers running a much older version of mediaproxy that don’t have this fault but I’ve got to update because of a bug
with the relay component on that build.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does anyone have any suggestions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks, Alex<o:p></o:p></p>
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<div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;color:#0CB2B0;font-style:normal;font-weight:700;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="vertical-align:top;font-family:Verdana;">Alex Tatham<span style="font-family:remialcxesans;"></span></td></tr><tr style="font-size:14.67px;color:#000001;font-weight:400;"><td align="left" style="vertical-align:top;font-family:Verdana;"><span style="font-size:12px;">Technical Director</span><br /></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;color:#0CB2B0;font-style:normal;font-weight:700;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="width:2%;padding:0;vertical-align:top;font-family:Verdana;">T:</td><td align="left" style="width:98%;padding:0 0 0 3px;vertical-align:top;color:#000001;font-family:Verdana;font-weight:400;"><a href="tel:01233%20220%20943" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#000001;"><strong style="font-weight:400;">01233 220 943</strong></a></td></tr><tr style="font-size:13.33px;"><td align="left" style="width:2%;padding:0;vertical-align:top;font-family:Verdana;">E:</td><td align="left" style="width:98%;padding:0 0 0 3px;vertical-align:top;color:#000001;font-family:Verdana;font-weight:400;"><a href="mailto:alex.tatham@dmcplc.co.uk" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#000001;"><strong style="font-weight:400;">alex.tatham@dmcplc.co.uk</strong></a></td></tr><tr style="font-size:13.33px;"><td align="left" style="width:2%;padding:0;vertical-align:top;font-family:Verdana;">W:</td><td align="left" style="width:98%;padding:0 0 0 3px;vertical-align:top;color:#000001;font-family:Verdana;font-weight:400;"><a href="http://www.firstoffice.co.uk/" target="_blank" id="LPlnk689713" title="First Office" style="text-decoration:none;color:#000001;"><strong style="font-weight:400;">www.dmctechnologies.co.uk</strong></a></td></tr></table></td></tr><tr style="color:#000001;font-size:13.33px;font-style:normal;font-weight:400;white-space:nowrap;"><td align="left" style="vertical-align:top;font-family:Verdana;"> <br /></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#0CB2B0;font-style:normal;font-weight:700;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="vertical-align:top;font-family:Verdana;">DMC Technologies</td><td align="left" style="vertical-align:top;font-family:Verdana;font-style:italic;font-weight:400;"> formerly HP Technology<br /></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#000001;font-style:normal;font-weight:400;white-space:nowrap;"><tr style="font-size:13.33px;"><td align="left" style="vertical-align:top;font-family:Verdana;">Unit 5, Invicta Business Centre<br /></td><td align="left" style="vertical-align:top;color:#0CB2B0;font-family:Verdana;font-weight:700;"> | <br /></td><td align="left" style="vertical-align:top;font-family:Verdana;">Orbital Park<br /></td><td align="left" style="vertical-align:top;color:#0CB2B0;font-family:Verdana;font-weight:700;"> | <br /></td><td align="left" style="vertical-align:top;font-family:Verdana;">Ashford<br /></td><td align="left" style="vertical-align:top;color:#0CB2B0;font-family:Verdana;font-weight:700;"> | <br /></td><td align="left" style="vertical-align:top;font-family:Verdana;">Kent</td><td align="left" style="vertical-align:top;color:#0CB2B0;font-family:Verdana;font-weight:700;"> | <br /></td><td align="left" style="vertical-align:top;font-family:Verdana;">TN24 0HB<br /></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><img src="cid:image737066.png@64137998.5D9A05D3" border="0" alt="" style="font-size:0;" /></td></tr></table></td></tr><tr style="font-size:0;"><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="white-space:normal;color:#C0C0C0;font-size:13.33px;font-family:Verdana;font-weight:400;font-style:normal;text-align:justify;width:100%;"><tr style="font-size:10.67px;"><td style="font-family:Verdana;">DMC Technologies is a trading name of Hobbs Parker 2000 Limited <br />Registered Office: Romney House, Orbital Park, Monument Way, Ashford TN24 0HB<br />Registered in England No.04027755<br /><br /><br /></td></tr></table></td></tr></table></div></body>
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