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<tt>Hi,<br>
<br>
The routing in Call Center module is not compatible with the
loose_route().<br>
<br>
The loose_route is a mechanism used by a SIP proxy staying in the
middle of a SIP session.<br>
<br>
On the other hand, the Call Center is using a SIP Back-2-Back
engine in order to implement the queuing.<br>
<br>
Better try to explain what are you trying to achieve here.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com">http://www.opensips-solutions.com</a>
</pre>
<div class="moz-cite-prefix">On 11/20/2017 04:46 PM, xaled wrote:<br>
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<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">I want to use opensips with call_center
module in a loose route scenario where the INVITE has to
be routed by opensips to the next hop (sipserver) based
on what is left from Route header after loose_route() is
performed. The call_center module has to update the RURI
with agent location and let the next hop from the route
header perform the actual routing to the agent.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Here are the expected route and RURI header
values at the opensips, sipserver and agent:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"> opensips
sipserver agent<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">RURI: 0800CallCenter
agent agent<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Route: opensips, sipserver
sipserver<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Will something like this work as described
above:<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">loose_route(); <o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">cc_handle_call(test_flow);<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"
lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"
lang="EN-US">xaled<o:p></o:p></span></p>
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