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<body><div class="iw_mail" dir="ltr">Hello,<div><br></div>
<div>I am looking at utilizing the call center module and have a few question.</div>
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<div>1) Put agent on hold - play prompt. From what I can tell, it looks like when a call come in from a customer and a matching agent is found, the agent is called and the two calls are bridged. Is there a way to have the agent "On-Hold" (optionally playing a prerecorded message) until a call is received from a customer? Then after the call is complete, the agent is put back on hold.</div>
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<div>2) RTPProxy URL. Is there a way to specify a url for rtpproxy that will specify a certain file? I know you can use <span style="background-color: rgb(254, 254, 238);">rtpproxy_stream2uas to specify a file to play, but can I configure rtpproxy through just a url to play file. Or will rtpproxy not work for providing the media to the call center module?</span>
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<div>3) Coach mode. Is there a way to bring a "coach"? The "coach" could have three modes: 1) Listen only (both customer and agent), 2) Listen (both customer and agent) and speak to agent, 3) Listen and speak to customer and agent (3 way call).<br><br><div class="signature">
<div style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><span data-mce-style="color: #808080; font-family: arial,helvetica,sans-serif; font-size: 11pt;" style="color: rgb(128, 128, 128); font-size: 11pt;">Regards,</span></div>
<div style="font-family: arial, helvetica, sans-serif; font-size: 16px;">
<span data-mce-style="color: #808080; font-family: arial,helvetica,sans-serif; font-size: 11pt;" style="color: rgb(128, 128, 128); font-size: 11pt;"><strong>Pat Burke</strong></span><br><br><div><img alt="Voxtelesys | solutions to grow your business" src="http://www.voxtelesys.com/images/img/Voxtelesys-logo-2016-179x49-email-tagline.png" data-mce-src="http://www.voxtelesys.com/images/img/Voxtelesys-logo-2016-179x49-email-tagline.png" data-mce-style="color: #00274c; font-family: arial,helvetica,sans-serif; font-size: 16pt; font-weight: bold; text-decoration: none;" style="color: rgb(0, 39, 76); font-size: 16pt; font-weight: bold;"></div>
<div><span data-mce-style="color: #999999; font-size: 8pt;" style="color: rgb(153, 153, 153); font-size: 8pt;">______________________________________________________________________________________</span></div>
<div><span data-mce-style="font-size: 11pt; font-family: arial,helvetica,sans-serif; color: #808080;" style="font-size: 11pt; color: rgb(128, 128, 128);">Direct: (402) 403-5121 <span data-mce-style="font-size: 14pt;" style="font-size: 14pt;">|</span> Cell: (402) 443-8929 <span data-mce-style="font-size: 14pt;" style="font-size: 14pt;">|</span> Email: <a href="mailto:pat@voxtelesys.com">pat@voxtelesys.com</a></span></div>
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