<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
</head>
<body dir="ltr">
<div id="divtagdefaultwrapper" style="font-size:12pt;color:#000000;font-family:Calibri,Arial,Helvetica,sans-serif;" dir="ltr">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>Happy new year, I hope you are well?</p>
<p><br>
</p>
<p>Did you see my reply below,? The count works now but its not routing the call.</p>
<p><br>
</p>
<p>Many thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Jonathan Hunter <hunterj91@hotmail.com><br>
<b>Sent:</b> 23 December 2016 15:52<br>
<b>To:</b> Bogdan-Andrei Iancu; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; font-family:Calibri,Arial,Helvetica,sans-serif">
<p>Hi Bogdan,</p>
<p><br>
</p>
<p>That seems to be better, certainly from the count incrementing, however a couple of issues, I am now seeing this error, and when first call hits opensips it doesnt now route to the Agent who is logged in free and available;</p>
<p><br>
</p>
<p></p>
<div>: ERROR:b2b_entities:b2b_send_request: Can not send request [INVITE] for entity type [0] for dlg[0x7fe3f348a0f8]->[B2B.273.29] in terminated state</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:b2b_logic:b2bl_bridge: Failed to send INVITE request</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:call_center:set_call_leg: bridging failed</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:call_center:b2bl_callback_customer: failed to set new destination for call</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:b2b_logic:b2b_logic_notify_request: The callback function was unsuccessful</div>
<div><br>
</div>
<br>
<p></p>
<p><br>
</p>
<p>Also the first member in the queue is given value 0, and the second is then given value 1, can it start at 1 or is there a reason behind it?</p>
<p><br>
</p>
<p><br>
</p>
<p>Thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Bogdan-Andrei Iancu <bogdan@opensips.org><br>
<b>Sent:</b> 23 December 2016 14:14<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
A Merry Christmas to you too !<br>
<br>
I found a small mistake in the original patch I sent you. Please revert that one and use this new patch (see attachment). Let me know if it does the trick.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk635462" previewremoved="true">http://www.opensips-solutions.com</a></pre>
<div id="LPBorder_GT_14825081966820.34089631899289685" style="margin-bottom:20px; overflow:auto; width:100%; text-indent:0px">
<table id="LPContainer_14825081966770.1905333200340773" cellspacing="0" style="width:90%; background-color:rgb(255,255,255); overflow:auto; padding-top:20px; padding-bottom:20px; margin-top:20px; border-top:1px dotted rgb(200,200,200); border-bottom:1px dotted rgb(200,200,200)">
<tbody>
<tr valign="top" style="border-spacing:0px">
<td id="ImageCell_14825081966780.7664544782002951" colspan="1" style="width:250px; display:table-cell; padding-right:20px">
<div id="LPImageContainer_14825081966780.6779845168955085" style="background-color:rgb(255,255,255); height:99px; margin:auto; display:table; width:250px">
<a id="LPImageAnchor_14825081966790.17048493127787112" href="http://www.opensips-solutions.com/" target="_blank" style="display:table-cell; text-align:center"><img id="LPThumbnailImageID_14825081966790.8208665957108645" width="250" height="99" style="display:inline-block; max-width:250px; max-height:250px; height:99px; width:250px; border-width:0px; vertical-align:bottom" src="http://www.opensips-solutions.com/imgs/slideshow/slide3.jpg"></a></div>
</td>
<td id="TextCell_14825081966800.3384754261767877" colspan="2" style="vertical-align: top; padding: 0px; display: table-cell; position: relative;">
<div id="LPRemovePreviewContainer_14825081966800.35231565099926687"></div>
<div id="LPTitle_14825081966800.19786983402287883" style="top:0px; color:rgb(0,120,215); font-weight:normal; font-size:21px; font-family:wf_segoe-ui_light,"Segoe UI Light","Segoe WP Light","Segoe UI","Segoe WP",Tahoma,Arial,sans-serif; line-height:21px">
<a id="LPUrlAnchor_14825081966810.8189560065030828" href="http://www.opensips-solutions.com/" target="_blank" style="text-decoration:none">Home — OpenSIPS Solutions</a></div>
<div id="LPMetadata_14825081966810.8885705763047189" style="margin:10px 0px 16px; color:rgb(102,102,102); font-weight:normal; font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif; font-size:14px; line-height:14px">
www.opensips-solutions.com</div>
<div id="LPDescription_14825081966810.31914654434098777" style="display:block; color:rgb(102,102,102); font-weight:normal; font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif; font-size:14px; line-height:20px; max-height:100px; overflow:hidden">
OpenSIPS is a mature Open Source implementation of a SIP server. OpenSIPS is more than a SIP proxy/router as it includes application-level functionalities.</div>
</td>
</tr>
</tbody>
</table>
</div>
<br>
<div class="moz-cite-prefix">On 22.12.2016 13:58, Jonathan Hunter wrote:<br>
</div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; font-family:Calibri,Arial,Helvetica,sans-serif">
<p><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">Hi Bogdan,</span><br>
</p>
<div style="color:rgb(0,0,0)">
<div>
<div id="divtagdefaultwrapper" dir="ltr" style="font-size:12pt; color:#000000; font-family:Calibri,Arial,Helvetica,sans-serif">
<p><br>
</p>
<p>Merry Christmas to you and the mailing list!</p>
<p><br>
</p>
<p>I am testing the real queue position, and with one call in progress, and then 2 subsequent calls, both of which hit the hold music loop, I unfortunately dont see the position value increment, it remains at <span style="">cc_pos=0 for all the calls, this
is with just one queue defined to keep things very simple.</span></p>
<p><span style=""><br>
</span></p>
<p><span style="">Please let me know what debug or information you require, here are some outputs;</span></p>
<p><span style=""><br>
</span></p>
<p><span style=""></span></p>
<div>
<div><br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_calls</div>
<div>Call:: 255.0 Ref=2 State=queued Call Time=2 Flow=Cust1<br>
</div>
<div>Call:: 884.0 Ref=2 State=queued Call Time=51 Flow=Cust1</div>
<div>Call:: 344.0 Ref=1 State=toagent Call Time=70 Flow=Cust1 Agent=2000</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_agents</div>
<div>Agent:: 2000 Ref=1 Loged in=YES State=incall<br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_flows</div>
<div>Flow:: Cust1 Avg Call Duration=199 Processed Calls=3 Logged Agents=1 Ongoing Calls=3 Ref=3<br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_queue</div>
<div>Call:: 0 Waiting for=114 ETW=0<br>
</div>
<div> Flow:: Cust1 Priority=256 Skill=custcare</div>
<div>Call:: 1 Waiting for=65 ETW=199</div>
<div> Flow:: Cust1 Priority=256 Skill=custcare</div>
<div><br>
</div>
</div>
<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
<br>
<p><br>
</p>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> Bogdan-Andrei Iancu
<a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 07 November 2016 20:41<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
I was not able to test it with a real queue, so let me know if it really does the job (in terms of reporting the real position in the queue).<br>
<br>
Some questions:<br>
1) currently I add that value only when sending to the queue / MOH - do you foresee any need to be added for other announcements like for welcome ?<br>
<br>
2) will it be useful to add the ETW (estimate time to wait) ? is it useful ?<br>
<br>
Regards, <br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk214994" previewremoved="true">http://www.opensips-solutions.com</a></pre>
<br>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt; color:#000000; font-family:Calibri,Arial,Helvetica,sans-serif">
<div style="color:rgb(0,0,0)">
<div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt; color:#000000; font-family:Calibri,Arial,Helvetica,sans-serif">
<div style="color:rgb(0,0,0)">
<div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt; color:#000000; font-family:Calibri,Arial,Helvetica,sans-serif">
<div style="color:rgb(0,0,0)">
<div>
<blockquote type="cite">
<div id="divtagdefaultwrapper" style="font-size:12pt; color:#000000; font-family:Calibri,Arial,Helvetica,sans-serif">
<div style="color:rgb(0,0,0)">
<div><br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
<br>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>