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<p>Hi Bogdan,</p>
<p><br>
</p>
<p>That seems to be better, certainly from the count incrementing, however a couple of issues, I am now seeing this error, and when first call hits opensips it doesnt now route to the Agent who is logged in free and available;</p>
<p><br>
</p>
<p></p>
<div>: ERROR:b2b_entities:b2b_send_request: Can not send request [INVITE] for entity type [0] for dlg[0x7fe3f348a0f8]->[B2B.273.29] in terminated state</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:b2b_logic:b2bl_bridge: Failed to send INVITE request</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:call_center:set_call_leg: bridging failed</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:call_center:b2bl_callback_customer: failed to set new destination for call</div>
<div>Dec 23 15:49:22 HPBXProxy1-beta /usr/local/sbin/opensips[12140]: ERROR:b2b_logic:b2b_logic_notify_request: The callback function was unsuccessful</div>
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<p></p>
<p><br>
</p>
<p>Also the first member in the queue is given value 0, and the second is then given value 1, can it start at 1 or is there a reason behind it?</p>
<p><br>
</p>
<p><br>
</p>
<p>Thanks</p>
<p><br>
</p>
<p>Jon</p>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Bogdan-Andrei Iancu <bogdan@opensips.org><br>
<b>Sent:</b> 23 December 2016 14:14<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1 call_center queue position</font>
<div> </div>
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<div><tt>Hi Jonathan,<br>
<br>
A Merry Christmas to you too !<br>
<br>
I found a small mistake in the original patch I sent you. Please revert that one and use this new patch (see attachment). Let me know if it does the trick.<br>
<br>
Regards,<br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk635462" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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<div class="moz-cite-prefix">On 22.12.2016 13:58, Jonathan Hunter wrote:<br>
</div>
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<p><span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">Hi Bogdan,</span><br>
</p>
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<p><br>
</p>
<p>Merry Christmas to you and the mailing list!</p>
<p><br>
</p>
<p>I am testing the real queue position, and with one call in progress, and then 2 subsequent calls, both of which hit the hold music loop, I unfortunately dont see the position value increment, it remains at <span style="">cc_pos=0 for all the calls, this
is with just one queue defined to keep things very simple.</span></p>
<p><span style=""><br>
</span></p>
<p><span style="">Please let me know what debug or information you require, here are some outputs;</span></p>
<p><span style=""><br>
</span></p>
<p><span style=""></span></p>
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<div><br>
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<div>opensipsctl fifo cc_list_calls</div>
<div>Call:: 255.0 Ref=2 State=queued Call Time=2 Flow=Cust1<br>
</div>
<div>Call:: 884.0 Ref=2 State=queued Call Time=51 Flow=Cust1</div>
<div>Call:: 344.0 Ref=1 State=toagent Call Time=70 Flow=Cust1 Agent=2000</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_agents</div>
<div>Agent:: 2000 Ref=1 Loged in=YES State=incall<br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_flows</div>
<div>Flow:: Cust1 Avg Call Duration=199 Processed Calls=3 Logged Agents=1 Ongoing Calls=3 Ref=3<br>
</div>
<div><br>
</div>
<div>opensipsctl fifo cc_list_queue</div>
<div>Call:: 0 Waiting for=114 ETW=0<br>
</div>
<div> Flow:: Cust1 Priority=256 Skill=custcare</div>
<div>Call:: 1 Waiting for=65 ETW=199</div>
<div> Flow:: Cust1 Priority=256 Skill=custcare</div>
<div><br>
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<div>Many thanks</div>
<div><br>
</div>
<div>Jon</div>
<br>
<p><br>
</p>
<br>
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<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> Bogdan-Andrei Iancu
<a class="moz-txt-link-rfc2396E" href="mailto:bogdan@opensips.org"><bogdan@opensips.org></a><br>
<b>Sent:</b> 07 November 2016 20:41<br>
<b>To:</b> Jonathan Hunter; OpenSIPS users mailling list<br>
<b>Subject:</b> Re: [OpenSIPS-Users] opensips 2.1 call_center queue position</font>
<div> </div>
</div>
<div><tt>Hi Jonathan,<br>
<br>
I was not able to test it with a real queue, so let me know if it really does the job (in terms of reporting the real position in the queue).<br>
<br>
Some questions:<br>
1) currently I add that value only when sending to the queue / MOH - do you foresee any need to be added for other announcements like for welcome ?<br>
<br>
2) will it be useful to add the ETW (estimate time to wait) ? is it useful ?<br>
<br>
Regards, <br>
</tt>
<pre class="moz-signature" cols="72">Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
<a class="moz-txt-link-freetext" href="http://www.opensips-solutions.com" id="LPlnk214994" previewremoved="true">http://www.opensips-solutions.com</a></pre>
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